Communication & Negotiation

Question 1

1. Tell me about the CPD webinar on excelling with effective communication?

Answer 1

a. I learnt how tone of voice is important for conveying meaning
b. Body language amplifies verbal message through hand signals and gestures

Question 2

7. Why would you send pending inspection letters?

Answer 2

a. Tenants require minimum 24 hours notice prior to inspections by law – Landlord and Tenant Act 1954