Communications

Question 1

What does the “A” stand for in CAD?

Answer 1

Aided

Question 2

What does the “P” stand for in GPS?

Answer 2

Positioning

Question 3

What is the dispatcher’s first responsibility?

Answer 3

Get the information needed to dispatch the appropriate units to the correct location

Question 4

Which term is a primary factor in determining which units to send to an incident?

Answer 4

The Incident Location

Question 5

What is the usual response when a caller disconnects before full information can be gathered and the dispatcher cannot reconnect by calling the caller back?

Answer 5

Dispatch a police unit to check on the caller

Question 6

How has the widespread use of cellular phones affected the automatic location identification (ALI) feature of enhanced 911 systems?

Answer 6

ALI may be unable to provide a specific location

Question 7

What is the term for a two-way radio permanently mounted in a vehicle?

Answer 7

Mobile Radio

Question 8

What is the function of the PTT button on a two-way radio?

Answer 8

Cause the radio to transmit

Question 9

What does the “D” stand for in CAD?

Answer 9

Dispatch

Question 10

Which statement about telecommunication center voice recorders is correct?
A) The recordings are useful for review of the telecommunication center’s performance
B) The recordings are not discoverable for use to litigation
C) Nondisclosure laws require destruction of recordings of routine traffic after 72 hours
D) The units record only when manually activated by the telecommunicator

Answer 10

A) The recordings are useful for review of the telecommunication center’s performance

Question 11

What happens if a CAD system detects that an invalid address is being entered?

Answer 11

It prompts the telecommunicator to ask the caller for additional information

Question 12

Approximately what percentage of the US and Canada has access to a 911 system?

Answer 12

90

Question 13

What is the second step in the five-step process of receiving and dispatching emergency calls?

Answer 13

Location validation

Question 14

Which critical piece of information is required by the telecommunicator to initiate a dispatch?

Answer 14

Nature of the situation

Question 15

What does the “N” stand for in ANI?

Answer 15

Number

Question 16

Which statement about a wireless phone calling 911 is correct?
A) Callers may report emergencies without knowing the location
B) The calls are automatically prioritized to the rear of the queue
C) Enhanced 911 system features eliminate the problem of locating the caller
D) The call is routed to a national center, resulting in considerable delay in their receipt of the local telecommunication center.

Answer 16

A) Callers may report emergencies without knowing the location

Question 17

What is the term for a phone that connects two predetermined points?

Answer 17

Direct Line

Question 18

What is the correct term for the small two-way radios carried by individual fire fighters?

Answer 18

Portable Radios

Question 19

In the US, data from incident reports are compiled and analyzed through the __.

Answer 19

National Fire Incident Reporting System

Question 20

The generally accepted time for a unit to be dispatched after a communications center receives a call is ___ seconds or less.

Answer 20

90

Question 21

A caller is connected directly to a telecommunicator through which device?

Answer 21

Call Box

Question 22

What is the correct term for a radio system permanently mounted in a building?

Answer 22

Base Station

Question 23

What is the term for an urgent message that takes priority over all other communications?

Answer 23

Emergency Traffic

Question 24

What is the 3rd step in the 5-step process of receiving and dispatching an emergency call?

Answer 24

Classification and Prioritization

Question 25

What is the term for a radio that transmits and receives on different frequencies?

Answer 25

Duplex

Question 26

What is the term for a radio signal that alerts personnel to pull back to a safe location?

Answer 26

Evacuation Signal

Question 27

What does the term “mayday” mean?

Answer 27

A fire fighter is in trouble and needs assistance