Conflict avoidance

Question 1

How can you avoid conflict in the first instance?

Answer 1

• Clearly state in all tender / contract documents exactly what is required of all parties
• Ensure continuous effective communication between all parties
  Put everything in writing to ensure there is always documented evidence should a dispute arise
• Follow company procedures and policy (inc QA process)
• Follow RICS standards, professional statements and guidance

Question 1

If conflict occurs, how do you deal with it initially?

Answer 1

• Raise the issue with all parties and try to resolve through communication and negotiation
• A face to face meeting is usually the best way to find a resolution

Question 2

What could indicate the success of a final account negotiation?

Answer 2

• All parties come away happy
• Costs agreed and within the clients budget
• The negotiation is resolved is a timely manner

Question 3

In your opinion, what is the cause of most disputes?

Answer 3

• Commercial aspects
• Unclear or conflicting specifications/ drawings
• Teams under pressure (poor or rushed decisions are made)
• Insufficient detail / consideration given to building contracts prior to signing
• Unclear scope of service

Question 4

What can you do if negotiation breaks down and the matter cannot be resolved?

Answer 4

Consider an ADR (Alternative Dispute Resolution) to resolve