Consumer Protection

Question 1

Intro

Answer 1

1) Origin of modern marketing world
2) business success and failure depends
3) pillars of eco dev
4) economy revolves around them

Question 2

Meaning of Consumer

Answer 2

Derived Latin word consumere to eat or to drink .
Consumer one who consumes or uses any comm or ser ava form natural res or through market

Question 3

Need and Importance of CP

Answer 3

1) Need of participation of consumers
2) Unorganised consumers
3) Lack of information
4) Ignorance
5) Spurious goods
6) Misleading advertisement
7) Malpractices of businessman
8) Trusteeship

Question 4

Rights of Consumer

Answer 4

Intro :-
Busi aim - meet needs,provide full satisfaction. Cons aware - rights and use - daily protection, fight , put pressure for safeguarding
1) Safety
2) Info
3) choose
4) heard
5) cons edu
6) represent
7) redress
8) healthy environment
9) from unfair busi practices
10) against Spurious goods

Question 5

Responsibilities of Consumers

Answer 5

1) Cons should use his rights
2) Cautious consumers
3) Quality conscious
4) pre planned buying
5) demand for invoice , guarantee, warranty card
6) Beware from exaggerate advertisment
7) filing of complaint
8) Organised efforts

Question 6

Ways and measures of CP

Answer 6

1) Lok Adalat
2) Public Interest Litigation ( janahit yachika )
3) Redressal forums
4) Awareness programme
5) Consumer org .
6) Cons welfare fund
7) Legislative measures

Question 7

Consumer Protection Act,2019

Answer 7

1) Commision
- meaning
2) Composition
- president
- member
- tenure
3) Qualification
- age
- education
- experience
4) territorial jurisdiction
5) monetary j
6) appeal

Question 8

Penalty for non - compliance of order

Answer 8

Imprisonment for term - not less than 1 m , may extend to 3 y
Fine not less than 25000 , extend to 1 lac

Question 9

Role of consumer org and ngo

Answer 9

Meaning : non profit and non political org aim promoting welfare of people
Main aim : study trend of prices in market - publish - info - consumer - agitate against - Malpractices of businessman

Question 10

Role of ( do this from textbook

Answer 10

Organise campaign and var program
Training prog
Publish periodicals to enlighten
Provide free legal advice - members
Interact with businessman and chambers of commerce and industry
File pil on imp cons issues , ban on injurious product
CONSUMER GUIDANCE SOCIETY OF INDIA
VOLUNTARY ORGANISATION IN INTEREST OF CONSUMER EDUCATION
CONSUMER ASSOCIATION OF INDIA

Question 11

Distinguish between

Answer 11

1) meaning
2) president
3) member
4) membership tenure
5) area covered
6) monetary jurisdiction
7) appeal