Designing And Defining The Solution

Question 1

What is Design thinking ?

Answer 1

An approach used for practical and creative problem solving, keeps the customers at the center of the design process

Question 2

What are the stages of design thinking ?

Answer 2

Empathise
Define
Ideate
Prototype
Evaluate
Create

Question 3

What does the Empathise stage involve and what techniques may be used

Answer 3

Understanding the needs of the customer

Investigative techniques, personas, empathy mapping and customer journey mapping

Question 4

What does the Define stage involve and what techniques may be used

Answer 4

Framing the problem to be solved

Storytelling and problem framing; perspective analysis

Question 5

What does the Ideate stage involve and what techniques may be used

Answer 5

Using divergent and convergent thinking processes to generate ideas

Brainstorming/writing; divergent and convergent thinking; mind mapping

Question 6

What does the Protoyping stage involve and what techniques may be used

Answer 6

Building prototype to try out possible solutions

Prototyping and Scenario analysis

Question 7

What does the Evaluate stage involve and what techniques may be used

Answer 7

Evaluating the prototypes, learn where they don’t work and refine them

Scenario and event analysis; reflective learning

Question 8

What does the Create stage involve and what techniques may be used

Answer 8

Develop the selected solution and launch into operation

Experimentation, feedback and review

Question 9

What is Divergent and Convergent thinking

Answer 9

Divergent thinking calls for generating as much information and as many ideas and solutions as possible.

Question 10

A key element of design thinking is concerned with:

Answer 10

Enabling divergent and convergent thinking

Question 11

What does the Double diamond represent

Answer 11

Double diamond represents the use of divergent and convergent thinking at two key points: When defining the challenge to be addressed and when developing the solution that will resolve the challenge and deliver the required outcome

Question 12

What are the stages of Double diamond

Answer 12

What are the stages of Double diamond

Question 13

What techniques can be used for design thinking

Answer 13

These include customer experience analysis techniques, such as empathy
mapping and customer journey mapping, visualisation and experimentation techniques
such as prototyping, and idea generation techniques such as brainstorming and
divergent/convergent thinking. Together, they form a toolkit that helps the business
analyst to define and develop innovative solutions that are focused on offering value to
customers