Discover Questions, Talk Tracks, and Pivots

Question 1

Fact Question

Reveal current state

Answer 1

• What is the current state of your call center technology?

Question 2

Fact Question

Reveal Channels

Answer 2

Are you using anything outside of voice of to communicate with customers

Question 3

Fact Question

Reveal Oppertunity size

Answer 3

How many agents do you have?

Question 4

Fact Question

Reveal Channel Gap

Answer 4

What are you hearing from your customers, are there channels that they want that you don’t have today?

Question 5

Fact Question

Reveal Oppertunity For Scheduling Forcasting WEM (case by case)

Answer 5

• Seasonality? Does your business have peak seasons or is it pretty steady?

Question 6

Fact Question

Reveal Oppertunity For providing telco

Answer 6

• Telco? Who are you using for voice. We can provide telco or you can BYOC

Question 7

Fact Question

Reveal Oppertunity For providing telco

Answer 7

• Telco? Who are you using for voice.

Question 8

Fact Question

Reveal oppertunity for wholistic agent perfomance, scheduling, QA

Answer 8

What are you using for reporting?

Question 9

Fact Question

Understand integration need

Answer 9

What are you using for a CRM

Question 10

Reveal oppertunities to improve resource management

Answer 10

What are you using to manage your workforce?

Question 11

What are the 3 buckets of pricing

Answer 11

LIV

Licensing Implementaiton Voice (Telco)

Question 12

Why genesys?

Answer 12

You can give every customer exactly the experience they want every time.

Your agents meet them on any channel fully equipped to provide the best. experience. possible.

Your leaders will engage and guide your agents to grow BEYOND the status quo.

Your customers will feel the impact of a deeper, and more empathetic, [long pause] experience.