Emotional intelligence explored

Question 1

Cross-cultural differences

Answer 1

Refers to the variations in behaviours, values, beliefs and expressions are observed between different cultural groups. In terms of emotions, it describes how people express and understand emotions can vary from their cultural background.
- Differences can include, facial expressions, body language and interpersonal distances can vary among cultures.

Question 2

Emotional intelligence

Answer 2

Refers to the ability to understand and comprehend the depths of human feeling and to apply this knowledge wisely.

Includes:

Self-awareness
o The ability to recognise own emotions and understand how they impact thoughts and actions.

Self-regulation
o The ability to manage emotions, mitigate impulsive reactions and maintain emotional balance.

Empathy
o The ability to sense and understand the emotions of others, to put yourself in their shoes and respond with compassion.

Social skills
o The ability to build and nurture relationships, provide effective communication, and resolve conflicts amicably.

Question 3

Tone

Answer 3

Refers to the expression of authentic emotions through:
- Modulation, tempo, intonation, pitch, and volume

Question 4

Nonverbal emotional expressions

Answer 4

Refers to ways of expressing emotions without using words, including:
- Facial expressions, body language and gestures

Question 5

Eye contact

Answer 5

Refers to the act of making visual contact with another person by looking into their eyes.
- Can mean different things in different cultures.
- E.g. Asian cultures describe this as questioning authority, whereas,
- Western cultures find it rude, when not looking into eyes.

Question 6

Personal distance

Answer 6

Refers to the physical distance maintained between individuals during a conversation or interaction. Depends on the culture norms and social contexts.

Question 7

Proxemics

Answer 7

Refers to the study of the distance people maintain between themselves and others during interactions, also known as interpersonal space.
- Involves understanding cultural norms and personal relationships and how they influence the preferred distance in social situations.

e.g.
- Standing too close to someone = intrusive.
- Standing too far away from someone = aloof, not listening, standoffish