Flashcards in Emotions, Attitudes, and Job Satisfaction Deck (25)
FOUNDATIONS OF EMOTIONS AND MOODS
Affects- It is a generic term that covers a broad range of feelings that individuals express.
Emotions - intense feelings that are directed at someone or something
Moods - less intense and frequently lack a contextual stimulus
2 TYPES OF Affects
tendency to be perceptually positive
tend to experience negative moods in a wide range of settings and under many different conditions
Types of Emotions
help individuals stay aware of and regulate their relationships with others
Self conscious emotions
refer to individuals’ feelings based on information external to themselves which includes pity, envy, and jealousy
• identified with a source, cause
• tend to be brief, episodic
• many forms and types
• action-oriented; link with behavior
• can turn into a mood
hard to identify source, cause
• can be long lasting
• either “positive” or “negative”
• more cerebral; less action oriented
• can influence emotions
Emotion and mood contagion is the spillover of one’s emotions and mood onto others.
a situation where a person displays organizationally desired emotions during interpersonal transactions at work
Inconsistencies between emotions we feel and emotions we project
trying to modify your true inner feelings based on display rules
hiding your inner feelings and forgoing emotional expressions as a response to display rules
informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly
Predisposition to respond in a positive or negative way to someone or something in one’s environment.
Components of Attitudes
Cognitive component - reflects the beliefs, opinions, knowledge, or information a person possesses
Beliefs - represent ideas about someone or something and the conclusions people draw about them
Affective component - specific feeling regarding the personal impact of the antecedents
Behavioral component - intention to behave in a certain way based on your specific feelings or attitudes
__ uses the term cognitive dissonance to describe a state of inconsistency between an individual’s attitudes and/or between attitudes and behavior.
Describes a state of inconsistency between an individual’s attitudes and his or her behavior
Cognitive dissonance can be reduced by:
Changing the underlying attitude
Changing future behavior
Developing new ways of explaining or rationalizing the inconsistency
The degree to which individuals feel positively or negatively about their jobs
It is the extent to which an individual is dedicated to a job.
It is the loyalty of an individual to the organization.
It is a positive feeling or strong sense of connection with the organization
These are the extras people do to go the extra mile in their work (can be interpersonal and organizational OCB)
ORGANIZATIONAL CITIZENSHIP BEHAVIOR