Emotions, Attitudes, and Job Satisfaction Flashcards Preview

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Flashcards in Emotions, Attitudes, and Job Satisfaction Deck (25)
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1

FOUNDATIONS OF EMOTIONS AND MOODS

Affects- It is a generic term that covers a broad range of feelings that individuals express.
Emotions - intense feelings that are directed at someone or something
Moods - less intense and frequently lack a contextual stimulus

2

2 TYPES OF Affects

Positive affectivity
tendency to be perceptually positive
Negative affectivity
tend to experience negative moods in a wide range of settings and under many different conditions

3

Types of Emotions

Anger
Fear
Joy
Love
Sadness
Disgust

4

help individuals stay aware of and regulate their relationships with others

Self conscious emotions

5

refer to individuals’ feelings based on information external to themselves which includes pity, envy, and jealousy

Social emotions

6

• identified with a source, cause
• tend to be brief, episodic
• many forms and types
• action-oriented; link with behavior
• can turn into a mood

EMOTION

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hard to identify source, cause
• can be long lasting
• either “positive” or “negative”
• more cerebral; less action oriented
• can influence emotions

MOOD

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REMEMBER

Emotion and mood contagion is the spillover of one’s emotions and mood onto others.

9

a situation where a person displays organizationally desired emotions during interpersonal transactions at work

Emotional labor

10

Inconsistencies between emotions we feel and emotions we project

Emotional dissonance

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trying to modify your true inner feelings based on display rules

Deep acting

12

hiding your inner feelings and forgoing emotional expressions as a response to display rules

Surface acting

13

informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly

DISPLAY RULES

14

Predisposition to respond in a positive or negative way to someone or something in one’s environment.

ATTITUDES

15

Components of Attitudes

Cognitive component - reflects the beliefs, opinions, knowledge, or information a person possesses
Beliefs - represent ideas about someone or something and the conclusions people draw about them
Affective component - specific feeling regarding the personal impact of the antecedents
Behavioral component - intention to behave in a certain way based on your specific feelings or attitudes

16

__ uses the term cognitive dissonance to describe a state of inconsistency between an individual’s attitudes and/or between attitudes and behavior.

Leon Festinger,

17

Describes a state of inconsistency between an individual’s attitudes and his or her behavior

Cognitive dissonance

18

Cognitive dissonance can be reduced by:

Changing the underlying attitude
Changing future behavior
Developing new ways of explaining or rationalizing the inconsistency

19

The degree to which individuals feel positively or negatively about their jobs

JOB SATISFACTION

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It is the extent to which an individual is dedicated to a job.

Job Involvement

21

It is the loyalty of an individual to the organization.

Organizational Commitment

22

It is a positive feeling or strong sense of connection with the organization

Employee Engagement

23

Withdrawal Behaviors

Absenteeism
Turnover
Day dreaming
Cyber loafing

24

These are the extras people do to go the extra mile in their work (can be interpersonal and organizational OCB)

ORGANIZATIONAL CITIZENSHIP BEHAVIOR

25

Intentionally disrupt relationships or performance at work.

COUNTERPRODUCTIVE WORK BEHAVIORS