Exam 1 Flashcards

1
Q

sources of power

A
  • reward: the ability to reward others for complying & may include money, desired assignments
  • coercive: opposite of reward. based on fear.
  • legitimate: based on an official position in the organization
  • referent: comes from the followers’ identification with the leader.
  • expert: based on knowledge, skills, and information
  • information: based on a person’s possession of information that is needed by others
  • connection: based on a person’s relationship or affiliation with other people who are perceived as powerful
  • informal vs. formal may result from personal relationships, being at the right place at the right time, unique personal characteristics.
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2
Q

transformational leader characteristics

A
  • clear vision & direction
  • group empowerment
  • motivating
  • admired & emulated
  • mentor others
  • proactive
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3
Q

transactional leader characteristics

A

more like a manager

  • day to day operations
  • comfortable with status quo
  • reward based approach
  • monitoring and correcting
  • wait for problems to occur
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4
Q

autocratic/authoritative management style

A
  • unilateral decision making
  • dictatorial
  • gives little feedback or recognition
  • may be successful with employees who have little education or training, an emergency situation, or with people that are not very skilled
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5
Q

democratic/participative management style

A
  • participation & effective communication
  • builds responsibility
  • works well with competent, highly motivated people
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6
Q

Laissez-Faire management style

A
  • no guidance or direction; email or memo communication
  • unable or unwilling to make decisions
  • initiates little change
  • may work well with professional people
  • might be useful with people who are highly skilled and need little direction
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7
Q

nurse practice act components

A
  • statements that refer to protecting the health and safety of the populace
  • statements to protect the title of Registered Nurse
  • definition of professional nursing and advanced practice, which may be expressed in a single definition or may be separately defined
  • description of requirements for licensure, procedures necessary for initial entry into practice, renewal of licensure
  • designation of a regulatory board to administer the Nurse Practice Act
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8
Q

Nurse Practice Act and Delegation

A
  • nurse practice act establishes legal definition of delegation
  • some states include regulations for delegation to unlicensed personnel and LPN
  • rules for delegation may vary from state to state
  • guidelines for delegation are developed by Nursing Organizations
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9
Q

independent nursing functions

A

Initiated and carried out without the direction of the HCP. Examples:

  • weighing a patient
  • listening to breath sounds
  • elevating HOB
  • fingerstick
  • oxygen in emergency
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10
Q

delegation

A
  • transfer of responsibility for the performance of an activity from one person to another while the accountability for the outcome is retained.
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11
Q

general rules of thumb for assessment before delegation

A
  • clinical situation
  • patient needs
  • job description and competencies of unlicensed assistive personnel and LPN
  • organization’s policy/procedure
  • nurse practice act
  • standards of practice
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12
Q

what cannot be delegated

A
- nursing practice cannot be delegated: assessment, evaluation, and nursing judgement
Per the ANA, CANNOT delegate:
- initial nursing assessment
- determination of nursing diagnoses
- establishment of nursing care/patient goals
- development of nursing plan of care
- evaluation of patient's progress
- health counseling or teaching
- clinical judgment
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13
Q

5 rights of delegation

A
  1. right task: can be delegated
  2. right circumstances: no independent judgements
  3. right person: qualified & competent
  4. right direction & communication: clear explanation of task, expected outcomes and what to report
  5. right supervision & evaluation: feedback to assess & improve
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14
Q

planning: prioritization

A

Level 1
- ABCs (includes sudden changes in vital signs)
Level 2
- mental status changes
- acute pain
- acute urinary elimination problems
- untreated medical problems–>immediate attention
- abnormal lab values
- risks of infection, safety, or security
Level 3
- lack of knowledge, activity, rest, family coping

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15
Q

priority setting

A
  • ranking patient problems in order of importance
  • ABC
  • Maslow’s Hierarchy of Needs
  • steps in the nursing process
  • urgency
  • demand
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16
Q

Maslow’s hierarchy of needs

A
  • physiologic
  • safety & security
  • love & belonging
  • self esteem
  • self actualization
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17
Q

priority setting using Maslow

A
  • assess first
  • verify subjective assessment with objective information
  • plan
  • act (intervene)
  • evaluate
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18
Q

bioethics

A
  • interdisciplinary field within health care that has evolved with modern medicine to address questions that arise as science and technology produce new ways of knowing
  • physicians, nurses, social workers, psychiatrists, clergy, philosophers, and theologians
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19
Q

autonomy

A
  • principle of respect for the person: primary moral principle
  • unconditional intrinsic value for all persons
  • people are free to form their own judgements and actions as long as they do not infringe on the autonomous actions of others
  • concepts of freedom and informed consent are grounded in this principle
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20
Q

beneficence

A
  • to promote goodness, kindness, and charity
  • to abstain from injuring others and help others further their own well-being by removing harm; risks of harm must be weighted against possible benefits
  • common bioethical conflict results from an imbalance between the demands of beneficence and those of the health care delivery system.
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21
Q

nonmalficence

A
  • implies a duty not to inflict harm
  • to abstain from injuring others
  • to help others further their own well-being by removing harm
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22
Q

veracity

A
  • principle of truth-telling
  • belief that truth at times could be harmful was held for many years
  • consumers expect accurate and precise information revealed in an honest & respectful manner
  • to develop trust between providers & patients, truthful interaction & meaningful communication must occur
  • challenge is to mesh need for truthful communication with the need to protect
23
Q

ethical decision making

A
  • health care decisions are made with the patient, family, & other members of the health care team
  • nurses must develop a reasoned thought process & sounds judgement in all situations that take place within the nurse-patient relationship
  • nurses must determine their own values and seek to understand the values of others.
  • bracketing: set influences aside so they don’t affect care.
24
Q

ethical challenges

A
  • truth telling
  • alternative treatments
  • testing & treatments
  • informed consent: confused, mentally compromised, avoiding paternalism
  • accountability: individual nursing practice, having a voice, advocating on behalf of the patient.
25
Q

EBP definition

A

“the conscious and judicious use of the ‘best’ evidence in the care of patients and delivery of health care services; research utilization is a subset of EBP that focuses on the application of research findings.”

26
Q

5 basic steps for EBP using PICO model

A
  1. convert need for information into a clinical question that can be answered using the PICO format
  2. retrieve evidence
  3. critically appraise the evidence for validity & usefulness
  4. integrate appraisal results clinically: research, clinician expertise, patient preferences, & resources
  5. evaluate outcomes
27
Q

requirements for synthesis

A

critically appraising
grading the strength of a body of evidence–three domains:
- quality: the aggregate of quality ratings for individual studies, predicated on the extent to which bias was minimized
- quantitiy: numbers of studies, sample size of power, & magnitude of effect
- consistency

28
Q

potential threats to internal validity

A
  • selection bias
  • mortality
  • maturation
  • instrumentation
  • testing
  • history
29
Q

potential threats to external validity

A
  • selection effects
  • measurement effects
  • reactive effects
30
Q

quality management vs. quality improvement

A

quality management: philosophy that defines the culture of an organization committed to customer satisfaction, innovation, and employee involvement
quality improvement: ongoing process of innovation, prevention or error, & staff development used to adopt philosophy of quality management

31
Q

why quality?

A
  • prospective payment structure of today’s healthcare has impacted constrained budgets causing decrease in staff: need for proactive planning and high efficiency
  • decrease malpractice suits
  • “do it right the 1st time” philosophy
  • encourages everyone on every staff level to make contributions
  • employees feel valued
  • quality is about systems, not individuals
32
Q

sentinel events

A
  • unexpected occurrence involving death or serious physiological or psychological injury or risk thereof
  • signal the need for immediate investigation and response
  • terms “sentinel event” and “medical error” are not synonymous
  • not all sentinel events occur because of an error & not all errors result in sentinel events
33
Q

serious reportable events

A
  • aka “never events”
  • unambiguous, largely, if not entirely, preventable, serious, & any of the following: adverse, indicative of a problem in a healthcare settings safety systems, and important for public credibility/accountability
34
Q

root cause analysis

A
  • a process for identifying the basic or causal factors that underlie variation in performance, including the occurrence of a sentinel event
  • focuses primarily on systems and processes, not on individual performance
35
Q

action plan

A
  • product of the root cause analysis
  • identifies the strategies that the organization intends to implement in order to reduce the risk of similar events occurring in the future
  • should address responsibility for implementation, oversight, pilot testing as appropriate, timelines, & strategies for measuring the effectiveness of the actions
36
Q

quality management

A
  • stresses the prevention of patient care problems
  • if problems occur, risk management activities focus on reducing the negative impact of such problems
  • goal is to improve systems and processes, NOT to assign blame
37
Q

quality improvement

A
  • based on improved patient outcomes
  • operates best in a flat, democratic organizational structure
  • managers & labor committed to QI
  • customers define quality
  • decisions based on data
38
Q

risk management

A
  • minimizing financial losses, legal difficulties, employee dissatisfaction
  • maintaining good public relations
  • incident reporting
  • reporting & dealing with sentinel events
  • root-cause analysis
  • related to QM, but minimizes loss after error
39
Q

steps in risk management process

A
  • define high-risk situation
  • determine frequency
  • intervene and investigate
  • identify opportunities to improve care
40
Q

QI Process

A
  1. identify needs most important to consumer
  2. assemble a multidisciplinary team to review the identified need
  3. collect data to measure the current status of services
  4. establish measurable outcomes and quality indicators
  5. select and implement plan
  6. collect data to evaluate the implementation
41
Q

quality assurance

A
  • a method of monitoring healthcare
  • focus on clinical aspects of provider’s care
  • often in response to an identified problem
  • methods: chart review/audit
  • goal: to improve care quality
  • discovery & correction of errors
  • inspection of nursing activities
42
Q

team competency outcomes

A
Knowledge
- shared mental model
Attitudes
- mutual trust
- team orientation
Performance
- adaptability
- accuracy
- productivity
- efficiency
- safety
43
Q

key principles of Team STEPPS

A
  • team structure
  • leadership
  • situation monitoring
  • mutual support
  • communication
44
Q

understanding organizational structures: the foundations

A
  • mission: goal of the organization, reason it exists
  • vision: direction organization wants to go in
  • philosophy: values, philosophical underpinnings
45
Q

organizational culture

A

the reflection of the norms or traditions of the organization as exemplified through behaviors that illustrate the values and beliefs of the organization.

46
Q

types of organizational structures

A
  • functional
  • service line
  • matrix
  • flat
47
Q

pearls for delegation

A
  • assess patient first
  • know hospital policies and practice act
  • know competency of delegatee
  • clear communication
  • EVALUATE PATIENT AFTER DELEGATION TASK IS COMPLETE- ALWAYS.
48
Q

Assignment & supervision

A
  • more “management” roles
  • assign: distribution of work among/between staff members for a given period of time; activities are consistent with job position/description
  • supervision: active process of directing, guiding, and influencing the outcomes of a worker’s performance on site vs off site, continuous vs. periodic
  • cannot supervise someone of same or higher position
  • cannot delegate to someone with same job function
  • can be assigned tasks of “lower job description” but not higher.
49
Q

competencies and job descriptions

A
  • key components in appropriate delegation
  • RN must know job descriptions
  • RN must know competency of delegatee
  • TJC requires hospitals to document staff competencies
  • RNs must have certain competencies in specific patient care areas
50
Q

I’m SAFE checklist

A
I: illness
M: medication
S: stress
A: alcohol and drugs
F: fatigue
E: eating and elimination
51
Q

DESC script

A

a constructive approach for managing and resolving conflict
D: describe the specific situation or behavior; provide concrete data
E: express how the situation makes you feel/what you concerns are
S: suggest other alternatives and seek agreement
C: consequences should be stated in terms of impact on established team goals; strive for consensus.

52
Q

continuum of exchange options

A

state-based exchange: state operates all exchange activities
state-federal partnership exchange: state operates plan management and/or consumer assistance activities: may determine Medicaid/CHIP eligibility
federally-facilitated exchange: HHS operates all exchange activities: state may determine Medicaid/CHIP eligibility

53
Q

normal cognitive processes

A
  • auto-mode processing: downshift to subconscious
  • pattern matching: discourages reading
  • color recognition
  • cognitive underspecification: incomplete communication between care providers