Exam 1 - Approaches to Management

Question 1

Name the 6 various approaches to management.

Answer 1

1) Process Approach
2) Quantitative Approach
3) Behavioral Approach
4) Deming Approach
5) Systems Approach
6) Contingency Approach

Question 2

What is the Process Approach to management also called?

Answer 2

-Functional, universal, traditional, or classical approach to management

Question 3

Which approach to management identifies management functions and fundamental principle of management?

Answer 3

PROCESS APPROACH

Question 4

Name the various approaches to management (“BCD PQS”)

Answer 4

B - Behavioral approach
C - Contingency approach
D - Deming approach

P - Process approach
Q - Quantitative approach
S - Systems approach

Question 5

Name the five universal functions of the process approach to management.

Answer 5

1) Planning
2) Organizing
3) Commanding
4) Coordinating
5) Controlling

Question 6

What are the five universal functions of process management (“COP x3”)

Answer 6

C - Controlling
C - Coordinating
C - Commanding
O - Organizing 
P - Planning

Question 7

T/F: Process approach to management cannot stand alone as the only way of management.

Answer 7

TRUE

Question 8

What is the approach to management that uses a scientific approach or management science?

Answer 8

Quantitative Approach

Question 9

What does EOQ stand for?

Answer 9

Economic order of quantity

Question 10

T/F: Quantitative approach to management can stand alone as the only way of managing.

Answer 10

FALSE

-Like process approach it cannot stand alone as the only way of managing in today’s complex environment

Question 11

Name the approach to management that is a human relations approach or participative approach.

Answer 11

Behavioral Approach

Question 12

What does MBO stand for?

Answer 12

Management by objectives

Question 13

T/F: Behavioral approach to management is a very powerful approach.

Answer 13

TRUE

Question 14

Can the behavioral approach to management stand alone?

Answer 14

NO

-Same as process approach and quantitative approach

Question 15

How many points did Deming have?

Answer 15

14 universal points

Question 16

Name 4 of Deming’s universal points from lecture.

Answer 16

1) Create constancy of purpose
2) Need to drive out fear
3) Eliminate barriers to joy in work
4) Institute a program of education and self-improvement for everyone

Question 17

Which of Deming’s universal points in MOST important?

Answer 17

Create constancy of purpose

Question 18

Which approach to management considers all parts of a given situation as being interrelated and interdependent?

Answer 18

Systems Approach

Question 19

T/F: Pharmacy mostly uses the Deming Approach.

Answer 19

FALSE

-Pharmacy mostly use a Systems Approach

Question 20

Can the systems approach stand alone?

Answer 20

NO

Question 21

Which of the approaches to management can stand alone?

Answer 21

CONTINGENCY APPROACH

Question 22

Which approach to management brings together management theory and practice?

Answer 22

Contingency Approach