Exam Review

Question 1

The Participation Encourager

Answer 1

Makes all members participate

Question 2

The Participant Supporter

Answer 2

Self-esteem checker

Question 3

The Communication Facilitator

Answer 3

Builds good relationships among his/her team members.

Question 4

The Process Observer (Hint: Emotions)

Answer 4

Skilled at noting the emotional interactions among members

Question 5

The Stress Reliever

Answer 5

Reduces the emotional tensions that groups inevitably experience.

Question 6

The Conflict Mediator

Answer 6

Using the best conflict management strategies to assist members

Question 7

The free-rider

Answer 7

Member who does not contribute to the group’s effort but expects to benefit from the group’s work.

Question 8

The dominator

Answer 8

The member who takes on excessive amounts of work to satisfy personal needs

Question 9

The rescuer

Answer 9

Member who makes decisions independently in order to save the group from failure

Question 10

The distractor

Answer 10

What the name entails

Question 11

The cynic (Hint: Trust)

Answer 11

Member who does not trust others, individually or in groups

Question 12

The aggressor

Answer 12

Member who is aggressive towards other members

Question 13

Norms

Answer 13

Rules or expectations that are socially enforced

Question 13

4 Important Norms For a Group

Answer 13

Teamwork
Communication
Discipline
Respect

Question 14

Equality

Answer 14

Promotes fairness and justice by giving everyone the same thing.

Question 15

Fairness/equity

Answer 15

Making sure everyone gets the same access to opportunities.

Question 16

Justice

Answer 16

The basic moral principle to treat others fairly

Question 17

Truth

Answer 17

The basic moral obligation to be truthful and trustworthy

Question 18

Designated leader

Answer 18

Elected leader of a group

Question 19

Emergent Leader

Answer 19

Action taker, steps up

Question 20

Autocratic Leader

Answer 20

Strictly controls everything

Question 21

Democratic Leader

Answer 21

Participates but also lets others speak

Question 22

Les a fare Leader

Answer 22

Takes confidence in a group and lets them decide

Question 23

Power

Answer 23

Having the ability to influence a situation

Question 24

Freedom

Answer 24

The basic moral principle that gives individuals the right to make their own decisions within the limits of four principles

Question 25

Communication

Answer 25

The exchange of information, emotions.

Question 26

2 types of message delivery

Answer 26

Verbal + Non-verbal

Question 27

Types of noise

Answer 27

Physical, distracting sounds that interfere with communication Physiological, Deafness Psychological

Question 28

Auditory Exclusion

Answer 28

High-stress situations the body will fail to hear certain sounds Blood goes to the most important organs

Question 29

Imposed norms

Answer 29

Authority figures, teachers

Question 30

Sanction

Answer 30

Type of punishment

Question 31

Values

Answer 31

a person's standards of behavior

Question 32

Morals

Answer 32

a person's standards of behavior or beliefs

Question 33

Goal

Answer 33

Broad arrangement of the ideal ending

Question 34

Objective

Answer 34

Specific smaller goals that lead will lead to the main goal

Question 35

5 Types of Conflict

Answer 35

Resource Conflict: Dispute over resources in short supply, high demand. Power Conflict: Dispute over control of a group. Status Conflict: Dispute for recognition in a group. Personality Conflict: Disputes because of opposite character traits. Conceptual Conflict: Disputes because of different ideas.

Question 36

5 Conflict Styles (ANIMALS)

Answer 36

Turtle: Low value personal and relationship Shark: High value personal low-value relationship Teddy bear: Low value personal high-value relationship Fox: Moderately High both personal and relationship Owl: High both

Question 37

Communication Styles

Answer 37

Passive: Fails to defend themselves Aggressive: Criticizes others Passive-aggressive: Does not express anger well, pretends nothing’s wrong Assertive: Exercises their rights and respects others.

Question 38

Cohesion

Answer 38

The sense of a groups togetherness

Question 39

Identity

Answer 39

A shared sense of belonging among a group

Question 40

Cooperation

Answer 40

Shared goals two or more work together towards

Question 41

5 Stages of Group Development

Answer 41

``` Forming Storming Norming Performing Adjourning ```

Question 42

Critical Discussion

Answer 42

encourages group members to share ideas

Question 43

Conceptual Conflict

Answer 43

A battle of ideas to determine which are in a group’s best interest.

Question 44

Groupthink

Answer 44

An individual’s disagreement may be pushed to the side to reach a consensus among the group, eg, challenger explosion.

Question 45

Problem

Answer 45

Any situation that requires consideration

Question 46

Decision

Answer 46

A choice made between competing options

Question 47

6 step Problem Solving Process

Answer 47

``` Definition Research Alternatives Decision Implementation Evaluation ```

Question 48

Consensus

Answer 48

Everyone agrees on a decision

Question 49

Majority Vote

Answer 49

51% in favour leads to a decision

Question 50

Minority Vote

Answer 50

The minority of group members decide

Question 51

Leader without discussion

Answer 51

The leader of the group decides without consulting anyone

Question 52

Most frequently expressed opinion

Answer 52

Decides based on more frequently expressed opinion

Question 53

Expert leader

Answer 53

Most knowledgeable member makes a decision for the group

Question 54

Arbitrator

Answer 54

An unbiased third party makes the decision when the group cannot decide

Question 55

Mores

Answer 55

a group’s most important rules

Question 56

Folkways

Answer 56

group’s least important rules

Question 57

4 C's

Answer 57

◦ Consistency ◦ Critical Discussion ◦ Consensus ◦ Commitment

Question 58

5 Types of Power

Answer 58

Legitimate ◦ Reward ◦ Coercive ◦ Charismatic ◦ Expert