Exam3

Question 1

Symbol

Answer 1

Any that represents something

Question 2

Kinesics

Answer 2

The study of body movements as a mean of communication

Question 3

Intercultural communication

Answer 3

Refers to a process in which messages created in one culture must be processed and interpreted in another culture

Question 4

Sign language

Answer 4

Communication using hand shapes and movements to talk or express an idea

Question 5

Linguistic diversity

Answer 5

Many languages spoken in US and world

Question 6

Bilingual

Answer 6

Speak 2 languages fluently

Question 7

Multilingual

Answer 7

Speak more than 2 languages fluently

Question 8

Linguicism

Answer 8

Discrimination based on language

Question 9

Impression management

Answer 9

Attempt to control the impressions they make on others and how others see them

Question 10

Cultural diffusion

Answer 10

Spread of objects and ideas from one culture to another

Question 11

Material culture

Answer 11

We create and can see, touch or feel

Question 12

Ethnographer

Answer 12

Spending time living with people in order to research their customs

Question 13

Status

Answer 13

One’s position

Question 14

Power

Answer 14

Ability to influence people

Question 15

Dialect

Answer 15

Patterns in the way people use language

Question 16

Barriers to effective communication (5)

Answer 16

Cultural biases
Lack of awareness of cultural differences 
Language differences 
Ethnocentrism 
Inactive listening

Question 17

Ethnocentrism

Answer 17

Shows itself in the language we use

Question 18

Hot buttons

Answer 18

Triggers negative reactions from people who view it as insulting

Question 19

Mirroring

Answer 19

Used in martial therapy, allows you to build rapport as we listen

Question 20

Communication

Answer 20

People transfer information, ideas, attitudes, and feelings.

Question 21

Team

Answer 21

Number of people who are involved in cooperative effort

Question 22

Teamwork

Answer 22

Effort by a group of people working towards common goal

Question 23

Synergy

Answer 23

Members of a team interacting cooperatively will accomplish much more than alone

Question 24

Virtual team

Answer 24

Group of people that work by webs of communication technologies

Question 25

Mindlessness

Answer 25

Blots out intuition and much of the world around us

Question 26

Mindfulness

Answer 26

Raises our consciousness and awareness

Question 27

Collective efficacy

Answer 27

Shared belief that they are capable of effecting change and making a difference

Question 28

Conflict

Answer 28

2 or more parties perceive a difference in their interests, values or goals

Question 29

Conflict management

Answer 29

Conflict is dealt with in an effective and constructive manner

Question 30

Conflict management 6 C’s

Answer 30

Communicate
Circumvent 
Confront
Conform 
Compromise 
Collaborate

Question 31

Compromise

Answer 31

All parties feel they can give a little

Question 32

Collaborate

Answer 32

agreement by finding a common ground

Question 33

Conform

Answer 33

Simply “give in” so no one will be upset

Question 34

Confront

Answer 34

To be assertive and take action immediately

Question 35

Circumvent

Answer 35

Necessary to Avoid or get around conflict in some way

Question 36

Melting pot

Answer 36

All ethnic cultures blend into one

Question 37

Pluralism

Answer 37

Coexistence of diverse cultures

Question 38

Separatism

Answer 38

Keeping different groups apart