Final

Question 0

Span of control

Answer 0

Appropriate # of employees that can be managed by one supervisor

Question 1

Traditional model of employee supervision

Answer 1

A model that emphasizes clear rules and regulations, division of labor, span of control, delegation of authority, & employee specialization w/in organization

Question 2

Delegation of authority

Answer 2

Clearly defining tasks and responsibilities of employees and delegating power and authority

Question 3

Supportive supervisor

Answer 3

Supervisor who supports employees & serves as a potential buffer between employees & management

Question 4

Occupational socialization

Answer 4

Process by which a person acquires the attitudes & behaviors of an ongoing occupational social system

Question 5

Organizational culture

Answer 5

Set of assumptions & beliefs shared by the members of an organization

Question 6

Social or informal sanctions

Answer 6

Peer disapproval of a group member manifested by some form of social punishment ex. Gossip or being ignored

Question 7

Socialization process

Answer 7

1st stage anticipatory socialization looking forward to demands & expectations of future job
2nd formal socialization formalized training
3rd ongoing stage of informal socialization everyone worker is exposed to peers or managers

Question 8

Power holder

Answer 8

One who has power in an organization

Question 9

Power recipient

Answer 9

Receiver of an expression of power from power holder

Question 10

Coercive power

Answer 10

The use or threat of punishment or actual punishment to gain compliance in an organization

Question 11

Legitimate power

Answer 11

Use of power based on the internalized beliefs of a power recipient to gain compliance

Question 12

Expert power

Answer 12

Power recipients belief that the power holder has specialized knowledge in a specific area that allows compliance to be gained

Question 13

Personal conflict

Answer 13

Cognitive dissonance w/in individual

Question 14

Conflict

Answer 14

Dynamic process in which two or more people in organization interact in a such a way as to produce conflict episodes that may or may not lead to hostile behaviors

Question 15

Group conflict

Answer 15

Members of a group disagree on some common point of interest

Question 16

Task conflict

Answer 16

Disagreements regarding the content of tasks being performed by group members

Question 17

Relationship conflict

Answer 17

Disagreements rooted in interpersonal incompatibility with group members

Question 18

Intergroup conflict

Answer 18

Groups compete for valuable and limited resources

Question 19

Intra-organizational conflict

Answer 19

Disagreements generated by structural makeup of organization and connected to its formal authority system made up vertical horizontal line staff and role conflict

Question 20

Vertical conflict

Answer 20

Disagreements at differing levels of authority w/in organization

Question 21

French & Raven effects of power

Answer 21

Five bases of power in all organizations used to gain the compliance of subordinates 5 types reward coercive legitimate referent expert power

Question 22

Collaborating behavior

Answer 22

Attempts to address the concerns of both parties in conflict situation

Question 23

Competing behavior

Answer 23

When one party places his concerns over the concerns of another in a conflict situation

Question 24

Accommodating behavior

Answer 24

When one party addresses the concerns of another party but does not address his concerns in a conflict situation

Question 25

Confrontation stage

Answer 25

Two parties in a conflict assume that any act of the other is based on ill intent

Question 26

Process intervention

Answer 26

Ways to intervene in a conflict situation by altering the internal experiences of the disagreeing parties

Question 27

Internal politics

Answer 27

Forces w/in the organization that influence decision making

Question 28

External politics

Answer 28

Forces outside the organization that influence decision making

Question 29

Analytical decision making

Answer 29

High tolerance for ambiguity tend to over analyze situations

Question 30

Conceptual decision makers

Answer 30

Work well with others rely on discussions with others to consider the problem and solutions

Question 31

Behavioral decision makers

Answer 31

Like to interact with others welcome open discussion

Question 32

Directive decision makers

Answer 32

Make decisions and announce them task oriented low tolerance for ambiguity

Question 33

Crescive change

Answer 33

Change imposed on an organization usually by external forces

Question 34

Bounded rationality

Answer 34

Limited knowledge and finite amount of time and resources to dedicate to decision making process

Question 35

Planning

Answer 35

Any deliberate effort to increase the proportion of goals attained by increasing awareness and understanding of factors involved

Question 36

Rational planning

Answer 36

Requires agency’s goals are congruent rather than contradictory clear and known to agency members

Question 37

Culture

Answer 37

Collective norms values symbols behaviors and expectations of a society’s members

Question 38

Courtroom workgroup

Answer 38

Firm around judge district attorney bailiff defense attorney defendant

Question 39

1970’s stricter sentencing laws

Answer 39

Overcrowded jails

Question 40

Employee ownership

Answer 40

Gaining a greater voice in the creation of institutional policy

Question 41

Subculture

Answer 41

a cultural group within a larger culture, often having beliefs or interests at variance with those of the larger culture.

Question 42

Traditional authority

Answer 42

Authority vested in position that a person holds and that has long tradition in a culture or organization

Question 43

Improving C.J. Agencies best method

Answer 43

Planning