final Flashcards
Know how to identify high and low self-efficacy
• Self-efficacy is the degree to which a person believes that he or she can attain a goal
What is a crisis?
• An occurrence that exceeds a persons normal coping ability (how might you provide the help)
Be familiar with the various ways of providing social support
- Action-facilitating support: performing tasks and collecting information (instrumental: tasks and favors/ informational: finding info for the person)
- Nurturing support: building self-esteem, acknowledging and expressing emotions and providing companionship
What does it mean to engage in supportive listening?
Pg 168
• Focus on the person, remain neutral concentrate on feelings, legitimize the persons emotions, summarize what you hear.
Is it possible to receive too much social support?
-yes
• Overhelping: providing to much instrumental assistance
• Overinforming: forcing info on people when they are to distraught to accept it
• Overempathizing: emotional contagion involves actually feeling emotions similar to the other persons. This can exhaust people.
Name three types of nurturing support and give an example of each
- Esteem support: make another support and give an example of each
- Emotional support: efforts to acknowledge and understand what another person is feeling
- Social network support: involves ongoing relationships maintained even when no crisis exists.
What is the National Medical Association?
• African Americans were barred from practicing medicine in most us hospitals so they formed their own organization
When the Women’s Equity League filed a lawsuit against U.S. medical schools in 1970, about what percent of medical school students were women?
• 9%
Know what a fiduciary is
• Patients depend on you being trustworthy and ethical
Be familiar with the different models of organizational diversity
what is expected, how members define their roles, and what actions and attitudes they value.
How do nursing shortages relate to patients’ health?
• Patients are more likely to have UTI’s, pneumonia, and gastrointestinal bleeding
Know the advantages of participative decision-making
• People are involved in the decision making that affects the organization typically good for morale and effective at yielding high- quality decisions
What is authority rule?
- Management has the main say. Use participative decision making that way there is a variety.
- Those who are most educated have the most up to date knowledge and have earned the most impressive titles and credentials.
Based on the advice of management theorist Peter Drucker, which of the following is best suited for a career in health care today?
- Have to be responsive
- Pg. 268 someone who can work in a variety of areas and has a lot of energy. Baseball a team but job is to cover your area. Doubles tennis you move around the court and have to work in different areas.
Why should you celebrate successes as a leader in a health organization?
• Celebrating success is an important thing allows them to feel values