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COMM > FINAL > Flashcards

FINAL Flashcards

1
Q

7 C’S

A
  1. COMPLETENESS
  2. CONCRETENESS
  3. CLARITY
  4. CONCISENESS
  5. CONSIDERATION
  6. COURTESY
  7. CORRECTNESS
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2
Q

TO COMMUNICATE WITH ______________ MEANS TO STATE YOUR MESSAGE WITH ALL THE INFORMATION THAT YOUR AUDIENCE NEEDS IN ORDER TO UNDERSTAND IT.

A

COMPLETENESS

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3
Q

TO COMMUNICATE WITH ________________ IS TO PRESENT A MESSAGE THAT PROVIDES INFORMATION THAT IS SPECIFIC AND DEFINITE

A

CONCRETENESS

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4
Q

TO COMMUNICATE _______________ MEANS TO USE AS FEW WORDS AS POSSIBLE WITHOUT SACRIFICING THE COMPLETENESS OF THE MESSAGE AND COURTESY TOWARDS THE AUDIENCE

A

CONCISELY

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5
Q

TO COMMUNICATE _______________ MEANS TO USE WORDS THAT YOUR AUDIENCE WILL INTERPRET WITH THE SAME MEANING THAT YOU HAD IN MIND

A

CLEARLY

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6
Q

TO COMMUNICATE WITH _______________ IS TO KEEP YOUR AUDIENCE IN MIND WHEN YOU ARE PREPARING AND SENDING YOUR MESSAGE, WHETHER IT IS ORALLY OR IN WRITING

A

CONSIDERATION

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7
Q

_______________ MEANS THAT YOU APPROACH COMMUNICATION FROM YOUR AUDIENCE’S PERSPECTIVE

A

CONSIDERATION

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8
Q

TO COMMUNICATE WITH _______________ MEANS TO KEEP YOUR AUDIENCE’S FEELINGS IN MIND

A

COURTESY

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9
Q

TO COMMUNICATE _____________ MEANS THAT YOUR MESSAGE IS ACCURATE AND CLEAR IN MEANING AND CORRECT IN GRAMMATICAL STRUCTURE

A

CORRECTLY

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10
Q

WHICH C?

  • ASK ALL NECESSARY QUESTIONS
  • CHECK FOR 5 WS & 1 H
  • PROVIDE EXTRA INFORMATION
A

COMPLETENESS

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11
Q

WHICH C?

  • USE SPECIFIC FACTS & FIGURES
  • REPLACE VAGUE WORDS WITH SPECIFIC AND PRECISE WORDS
  • USE ACTIVE VOICE
A

CONCRETENESS

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12
Q

WHICH C?

  • COMPLETE AND COURTEOUS
  • OMITS TRITE EXPRESSIONS & CLICHES
  • AVOIDS CLUTTER
A

CONCISE

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13
Q

WHICH C?

  • AVOIDS NEEDLESS REPETITION
  • USES STRONG VERBS AND SPECIFIC WORDS
  • AVOIDS STARTING SENTENCES WITH THERE/IT IS
A

CONCISE

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14
Q

WHICH C?

  • USES PLAIN LANGUAGE
  • CHECKS THAT MODIFIERS RELATE TO PROPER WORD
  • ORGANIZE THOUGHTS AND IDEAS LOGICALLY
A

CLEARLY

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15
Q

WHICH C?

  • USE TRANSITION WORDS TO LINK
  • USE EXAMPLES, COMPARISONS, & VISUAL AIDS
  • CLARIFIES MEANING
A

CLEARLY

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16
Q

WHICH C?

  • KEEP YOUR AUDIENCE IN MIND
  • KEEP AUDIENCES NEEDS/PERCEPTIONS IN MIND
  • USE THE ‘YOU’ APPROACH
  • EMPHASIZE THE POSITIVE WHEN POSSIBLE
A

CONSIDERATE

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17
Q

WHICH C?

  • SHOW APPRECIATION
  • AVOID HURTING OR BELITTLING INDIVIDUALS OR GROUPS
  • SHOW SENSITIVITY TO BIAS IN LANGUAGE
A

COURTESY

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18
Q

WHICH C?

  • VERIFY ACCURACY OF DATA/CONTENT
  • REVISE, EDIT & PROOFREAD YOUR WRITING FOR PROPER LANGUAGE
A

CORRECTNESS

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19
Q

IN A BAD NEWS MESSAGE, YOU WISH TO PASS ON THE BAD NEWS IN SUCH A WAY THAT:

A) YOU RETAIN THE _______________ OF THE AUDIENCE

B) THE AUDIENCE WILL CONSIDER YOUR POINT OF VIEW TO BE ____________, __________, AND ________

A

A) GOODWILL

B) ACCEPTABLE, REASONABLE, FAIR

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20
Q

DIRECT APPROACH = _________________ + ___________________

A

PROBLEM + REASONS

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21
Q

INDIRECT APPROACH = _________________ + ___________________

A

REASONS + PROBLEM

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22
Q

True or false?

Students sometimes perceive the indirect approach as lying or avoiding the problem

A

true

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23
Q

True or false?

The direct approach takes longer to write than the indirect approach

A

false

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24
Q

True or false?

Spending extra time ensures the goodwill and cooperation of your customer, client or friend

A

true

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25
Q

4 parts to bad news memo

A
  1. buffer
  2. explanation
  3. decision
  4. friendly close
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26
Q

__________: leads into the bad news

A

buffer

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27
Q

__________: gives honest, convincing reasons

A

explanation

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28
Q

__________: says NO and offers alternatives/suggestions

A

decision

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29
Q

__________: re-establishes goodwill

A

friendly close

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30
Q

eg. we have received your application for summer employment

A

buffer

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31
Q

eg. You are right, Ms. Boss, to expect better service from our hotel

A

buffer

32
Q

eg. Your request for refund has received our careful attention

A

buffer

33
Q

eg. We received 45 other applications. This inundation of applications was wonderful because it confirms our role in the community

A

explanation

34
Q

eg. Unfortunately, we had too many “bests” and we could only select one

A

explanation

35
Q

eg. As a result, we have had to turn down many excellent applicants such as you

A

decision

36
Q

eg. However, there is some good news for you. With increased funding, we are looking to set up another position, and your name is at the top of that list.

A

decision

37
Q

eg. In the mean time, we thank you for your interest in Help Others Help Themselves.

A

friendly close

38
Q

eg. We wish you success in your future career goals

A

friendly close

39
Q

eg. Thank you for applying for the position recently posted on the internet board.

A

buffer

40
Q

eg. The selection of the most suitable position was particularly difficult as the final candidates all had merit

A

buffer

41
Q

eg. As you know, this position required a candidate with skills in two important areas: computer skills and interpersonal skills

A

explanation

42
Q

eg. Both areas were considered equally important to the selection committee.

A

explanation

43
Q

eg. For this job, the final candidate had to have excellent people skills

A

explanation

44
Q

eg. The interview and your personnel file clearly indicate that you prefer to work in positions where there are few people contacts

A

explanation

45
Q

eg. for this reason, this position was assigned to one of the other candidates

A

decision

46
Q

eg. We are confident that your 12 years of experience with us and your computer skills will soon lead you to another position

A

friendly close

47
Q

In the set of sentences, identify the one sentence that contains no errors:

a) When working late.
b) Obtaining a college diploma is commendable
c) Grammar being confusing to some students

A

b

48
Q

In the set of sentences, identify the one sentence that contains no errors:

a) The fact that the economy is bad.
b) The fact being that my bank account is in overdraft.
c) The fact is that my bank account is in overdraft.

A

c

49
Q

In the set of sentences, identify the one sentence that contains no errors:

a) Horseback riding as a way for him to get in shape.
b) He rides horses to get in shape.
c) Getting in shape by riding horses.

A

b

50
Q

In the set of sentences, identify the one sentence that contains no errors:

a) Another one of my new tattoos that has has gone unnoticed by my mother
b) Another one of my new tattoos has gone unnoticed by my mother.
c) Another one of my many tattoos gone unnoticed by my mother.

A

b

51
Q

In the set of sentences, identify the one sentence that contains no errors:

a) Let’s fall in love. Why shouldn’t we fall in love? Now is the time for it while we’re young.
b) Let’s fall in love, why shouldn’t we fall in love, now is the time for it while we’re young.
c) Let’s fall in love. Why shouldn’t we fall in love, now is the time for it while we’re young.

A

c

52
Q

In the set of sentences, identify the one sentence that contains no errors:

a) How sad that Michael Jackson died so young. At the age of 50.
b) How sad that Michael Jackson died so young at the age of 50.
c) It’s sad. Michael Jackson died so young. At the age of 50.

A

b

53
Q

In the set of sentences, identify the one sentence that contains no errors:
a) The commercial created, by California agency Grupo Gallegos, which specializes in targeting Hispanic consumers, plays on insight from studios that suggest calcium in milk might help reduce PMS symptoms while the science may be good, women may wish to cast a not-too-well-meaning spell on its creators for using the witch stereotype.

b) The commercial created by California agency Grupo Gallegos, which specializes in targeting Hispanic consumers, plays on insight from studies that suggest calcium in milk might help reduce PMS symptoms. While the science may be good, women may wish to cast a not-too-well-meaning spell on its creators for using the witch stereotype.

A

b

54
Q

The job applicant’s goal of an interview:

A

to secure the job

55
Q

The interviewer’s goal of an interview:

A

to determine if you are the best person for the organization

56
Q

True or false?

The interviewer may be just as nervous as the job applicant in an interview.

A

True

57
Q

2 interview goals of the job applicant:

A
  1. to determine if the job is for you

2. to impress the employer with your abilities

58
Q

Primary goal of interview:

A

to secure the job

59
Q

Secondary goal of interview:

A

to determine whether the company’s values, etc. mesh with your own

60
Q

Ways to market your abilities in an interview:

A
  1. present yourself in a positive way
  2. demonstrate that you are a good match for the company
  3. demonstrate that you have the ability to work in the company’s corporate culture
  4. demonstrate your ability to think on your feet
  5. demonstrate that you have done your homework
  6. take a prepared set of questions that you want to ask into the interview
61
Q

3 phases to the traditional interview

A
  1. where you meet each other
  2. actual interview
  3. interview wrap-up
62
Q

which interview phase?

meet the interviewer, shake hands and introduce yourself

A

1

63
Q

which interview phase?

interviewer will probably make a few minutes of small talk

A

1

64
Q

which interview phase?

interviewer asks you a series of questions

A

2

65
Q

which interview phase?

interviewer will ask you if you have any questions

A

2

66
Q

which interview phase?

interviewer suggests the time is up

A

3

67
Q

which interview phase?

a good time for you to sum up strong points to prove that you’re a perfect match for the job

A

3

68
Q

which interview phase?

job applicant thanks interviewer and suggests a time when they will follow-up

A

3

69
Q

3 types of interview questions:

A
  1. technical
  2. direct/closed
  3. indirect/open
70
Q

which type of interview question?

questions specific to your field

A

technical

71
Q

which type of interview question?

asks for specific information and are easier to answer

A

closed/direct

72
Q

which type of interview question?

“what previous jobs have you had?”

A

closed/direct

73
Q

which type of interview question is used to help the applicant relax

A

closed/direct

74
Q

which type of interview question?

must you strive to prove that you are the best person for the job

A

open/indirect

75
Q

which type of interview question?

“prove that you are the best person for the job”

A

open/indirect

76
Q

Be prepared to illustrate the ability to fulfill the different job requirements on all four levels:

A

education
experience
transferable skills
self-management skills

77
Q

Guidelines for interview success

A
  1. dress appropriately
  2. be on time
  3. take a copy of your resume & notes in a folder
  4. smile & make eye contact
  5. shake hands firmly but don’t overdo it
  6. speak clearly
  7. be relaxed and enthusiastic
  8. be yourself
  9. ask for a question to be repeated or rephrased

COMM (1 decks)

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