finals Flashcards

1
Q

usually begins with a job advertisement that is made available through various forms, such as newspaper advertisements, radio and/or television broadcasts, and social media posts.

A

application process

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2
Q

a vital component of the job application process.

A

job interview

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3
Q

written components of the job application, do not give a complete picture of the applicant.

A

documentary requirements

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4
Q

there are three variables in the communication process: speaker, speech, and audience.

A

aristotle’s model

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5
Q

described communication as being focused on the following Ws: Who says What in Which channel to Whom and with What effect.

A

laswell’s model

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6
Q

This process can be analyzed through the sent content, the medium used, as well as the effect it has on the recipient of the message.

A

laswell’s model

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7
Q

In this model, other components, such as noise, reception, destination, and feedback have been identified. Other terms, such as information source for the sender, transmitter for the encoder, decoder (reception), and receiver (destination), were introduced.

A

shannon-weaver’s model

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8
Q

most well-known among the communication models. Initially, it was called SMCR, which stands for sender of the message, sent through a channel or medium to a receiver. However, it was modified later on to include noise, hence, the acronym SMCRN.

A

berlo’s model

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9
Q

The major variables involved in the communication process are
(1) source, (2) message, (3) channel, and (4) receiver.

A

berlo’s model

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10
Q

being the originator of the message, acts as the encoder. As such, the encoder should practice communication skills, such as listening, speaking, reading, and writing. His/Her attitude towards the audience or the subject, as well as his/her knowledge about the topic on hand, likewise count, along with the social system that he/she is in, which includes values, beliefs and practices, and culture.

A

source (1st variable in berlo’s model)

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11
Q

includes (1) content;
(2) elements, such as the language used and gestures employed;
(3) treatment or the manner by which the message is transmitted; and (4) structure, which refers to the arrangement of parts or flow of the message. The code shows how the message is sent: that is, the language (verbal code) used and the accompanying gestures (nor-verbal code) employed. Note that there should be no mismatch between the verbal and nonverbal codes.

A

message (2nd variable in berlo’s model)

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12
Q

refers to the different senses; seeing, hearing, smelling, tasting, and touching.

A

channel (3rd variable in berlo’s model)

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13
Q

the one who decodes the message.

A

receiver (4th variable in berlo’s model)

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14
Q

You should know your objective in communicating by heart.

A

have a clear purpose

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15
Q

Make sure that your claims are supported by facts and necessary information.

A

deliver a complete message

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16
Q

Your statements do not have to be wordy. Brevity in speech is a must.

A

aim for conciseness

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17
Q

Punctuate important words with the suitable movements and gestures. Exude a certain level of confidence even if you do not feel confident enough.

A

Deliver your message in the most natural way as possible.

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18
Q

Inputs will be helpful when given on time.

A

Have a specific and timely feedback.

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19
Q

The 7C’s in effective written communication.

A

be clear
be concise
be concrete
be correct
be coherent
be complete
be courteous

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20
Q

common form of writing in any organization.

A

business letters

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21
Q

includes the address of the writer and the date when the letter is written.

A

conventional heading

22
Q

uses the company’s stationery, which bears the company’s logo, address, telephone number, and other information. The date when the letter is written is simply indicated.

A

modern heading

23
Q

which indicates the name of the recipient of the letter, his/her designation/position in a company or organization, and the company’s address. There is also a possibility that the recipient has no business or company affiliation. In a case like this, the writer of the letter should just indicate the recipient’s address.

A

inside address

24
Q

which should be simple, clear, and focused. The body normally has three paragraphs, with the first one providing the reason for writing. The second paragraph gives more specific details about the information provided in the first paragraph while the last paragraph emphasizes the reason for writing and expresses gratitude to the reader for taking time out to read/review the letter.

A

body of the letter

25
Q

usually issued and disseminated by those in mid-level positions and up in an organization.

A

memorandum

26
Q

It serves as a reminder to one’s constituents to do or act upon something. This is done so that the concerned constituents will be properly guided as to what to do next so that errors in the organizational system/process can be avoided; or if already made or committed, it may or will not happen again.

A

memorandum

27
Q

Another communication material. A Latin term that means “it must be remembered.”

A

memo or memorandum

28
Q

should contain the most important information.

A

first part

29
Q

where to address the memorandum

A

only to those who are concerned

30
Q

review the memo ______ releasing it, especially if it contains confidential information.

A

before

31
Q

just like any form of writing, can serve as a permanent record in any office or organization.

A

memorandum

32
Q

Organizations, institutions, agencies, and even smaller units or offices hold meetings from time to time. It is important that things discussed in the meeting are documented so that you can always refer to them when issues arise in the future.

A

minutes of a meeting

33
Q

NOT a characteristic of effective technical writing for a business letter.

A

Content

34
Q

not an essential part of a business letter.

A

attention line

35
Q

it is the purpose of the subject line in a business letter.

A

to identify the main topic or purpose of the letter

36
Q

what is the attention line in a business letter

A

a line that addresses the letter to a specific person or position

37
Q

What is the Identification initials or Reference initials in a business letter?

A

The initials in upper case of whoever dictated the letter and the initials in lower case of whoever typed the business letter.

38
Q

It is the function of the Enclosure or Attachment notation in a business letter.

A

A notation indicating any additional material in the mail or envelope.

39
Q

What is the Copy notation in a business letter?

A

A notation indicating other persons or parties receiving the letter as a Carbon Copy (CC or Cc)

40
Q

It is generally accepted font style for a business letter.

A

Times New Roman

41
Q

The reason that Bcc is used in a business letter.

A

privacy
reducing spam and phishing risks
preventing reply all

42
Q

The type of application letter used to inquire about possible job openings in a company that has not posted any open positions.

A

Unsolicited application letter

43
Q

It is the acceptable font size for a business letter.

A

12

44
Q

This part is used to send a copy of the letter to someone without the knowledge of the main recipient of any other recipients.

A

Blind Copy (Bcc) Notation

45
Q

A written or recorded documentation that is issued to inform people of what happened during the meeting and define the next step planned.

A

minute of the meeting

46
Q

Why is it important to take the minutes of the meeting?

A

To record everything that was discussed and decisions made.

47
Q

This should be included in the attendance section of the minutes of the meeting.

A

A list of attendees who are present.
A list of attendees who contacted the chair or presider to let them know they will be unable to attend.
A list of attendees who are absent.

48
Q

It is the new business section of the minutes of the meeting.

A

It refers to the agenda of the meeting.

49
Q

What is the adjoumment section of the minutes of the meeting?

A

The written evidence of when and how the meeting was dismissed.

50
Q

It is the Importance of proofreading the minutes of the meeting.

A

To make sure that statements and information are accurately captured.

51
Q

Where should the attention line be written in a business letter?

A

Two lines or spaces below the recipient’s name or inside address