Fire Officer I And II Final Flashcards
When steam-powered fire engines were introduced in the 1800’s what was the reaction of many volunteer fire fighters?
Fire fighters were threatened by the apparatus and resisted their use.
Historically, how did the fire service originate in the United States?
As communities of civilian volunteers
What was the first building codes originally developed to prevent?
Building collapse
Which condition could ensue if it were not for the principle of unity of command?
Firefighters could receive multiple, possibly conflicting orders from different officers.
With__________, the specific assignment of a task to an individual makes that person responsible for completing the task and preventing duplication of job assignments.
Division of labor
Attributes or qualities that can be described and measured during a promotional examination are known as _____.
Dimensions
To be effective in a role-play exercise, a candidates supervisory decisions should be strictly based on?
Policies and regulations
What does the term “data dump” mean in the context of emergency incident simulations in assessment centers?
The candidate demonstrates his or her depth of knowledge about a particular subject.
In an assessment center role play simulation where a candidate is dealing with a subordinate with an issue, which of the following is a key point?
Maintain control of the interview
A(n)________ is used to present a series of simulation exercises that are used to evaluate a candidates competence in performing the actual tasks associated with a job.
Assessment center
When an officer tells subordinates that he does not agree with an order but that the order has to be enforced anyway, what is the result?
The officer’s authority and supervisory ability are undermined
What is one of the three recommended activities for fire officers to help them work effectively with their supervisors?
Keep the supervisor informed
If fire officers have the authority to solve a given problem that has come up, what should they do?
They should go ahead and make a decision.
Fire officers should consult their supervisors if they are going to make a decision that_________.
Goes beyond their scope of authority
Which agency enforces the federal laws establishing the civil rights of America in the work place?
EECO
As part of active listening, when should the listener interrupt the speaker?
Never the speaker should have full say
What is one good method for keeping a conversation on the topic at hand?
Directed questioning
Using the order model of communication, assuming an order was issued from command to engine 5, what should be the last part of that communication?
Confirmation from command
Which type of documents are SOP’S?
Formal and permanent
How does HIPPA relate to fire department communications?
It deals with protection of individuals from the release of sensitive information.
What is the trend, if any, in the rate of firefighter deaths while responding to calls in recent years?
The rate is increasing
What are the most common activities being performed when firefighters are injured?
Fire-ground operations
Which situation justifies exposing firefighters to high level of risk?
Realistic chance of saving a life
Who determines fitness-for-duty status after reviewing documentation of a member’s exposure?
Fire department physician
In addition to meeting regulatory requirements, how can records of accidents be used?
ID trends
What does a Theory X manager believe?
People don’t like to work.
A Theory Y manager believes that people need to be _____ rather than _____.
Encouraged/controlled
What does the accommodating person demonstrate, according to the Blake and Mouton Managerial grid?
Low concern for results, high concern for people
Employee relations include all activities designed to _________.
Maintain a rapport with the employees
What does the controlling person demonstrate, according to Blake and Mouton Managerial Grid?
High concern for results, low concern for people
A goal of an effective fire officer is to delegate decision making in routine activities to the ________.
Lowest possible level
In reinforcement theory, which term is defined as ignoring bad behavior?
Extinction
What does goal setting rely on as a motivational strategy?
The natural competitiveness of people
What is the first obligation in the mayday situation?
Maintain radio discipline
Which management strategy involves removing the negative consequences of good performance?
Negative reinforcement
The process of achieving proficiency through instruction and hands on practice in the operation of equipment and systems is the definition of __________.
Training
________ is the process of imparting knowledge or skill through systematic instruction?
Education
Which agency mandates blood born pathogens training in the fire service?
OSHA
_______ is a method of directing! instructing! and training a person or group of people with the aim of achieving some goal or developing specific skills.
Coaching
What is the first step when developing a specific training program that is not already an existing program or lesson plan?
Assess the need
______ is present when fire officers tend to rate their subordinates more harshly than warranted on annual evaluations.
Severity
What is the evaluation error called in which a supervisor rates a firefighter only on his or her most recent behavior rather than on the firefighters performance throughout the entire preceding evaluation period?
Recency
Positive discipline is reinforced by_____?
Recognizing improved performance and rewarding excellent performance.
What is the ultimate goal of negative discipline?
Performance improvement
Which program is designed to deal with issues such as substance abuse, emotional or mental health issues, marital and family difficulties, or other difficulties that affect job performance?
EAP
How can the balance of power between labor and management be described during the 20th century?
It has swung back and forth like a pendulum.