FO CH06

Question 0

Human resources system to identify and determine the pay, leave, and fringe benefits for each position in the organization.

Answer 0

Compensation and benefits

Question 1

A management strategy that emphasizes human need and attitude; motivation comes from within the employee and not from authoritarian control. It leads to Maslow’s hierarchy of needs.

Answer 1

Humanistic management

Question 2

The process of attracting, selecting, and maintaining an adequate supply of labor, as well as reducing the size of the labor force when required.

Answer 2

Staffing

Question 3

McGregor’s description of the management assumption that people do not like to work and must be closely watched and controlled.

Answer 3

Theory X

Question 4

The breakdown of work tasks into constituent elements. The timing of each element is based on repeated stopwatch studies; the fixing of piece-rate compensation based on those studies; standardization of work tasks on detailed instruction cards; and generally, the systematic consolidation of the shop floor’s brain work.

Answer 4

Scientific management

Question 5

Maslow’s description of human needs as a pyramid or ladder that starts with physiological needs and ends with self-actualization.

Answer 5

Hierarchy of needs

Question 6

All activities to train and educate employees.

Answer 6

Human resources development

Question 7

The process of having the right number of people in the right place at the right time who can accomplish a task efficiently and effectively.

Answer 7

Human resources planning

Question 8

McGregor’s description of the management assumption that people like to work and need to be encouraged, not controlled.

Answer 8

Theory Y

Question 9

The process of setting performance standards and evaluating performance against those standards.

Answer 9

Performance management

Question 10

A type of supervision in which the fire officer is required to observe the actions of a work crew directly; commonly employed during high-hazard activities.

Answer 10

Direct supervision

Question 11

Human resources activities intended to provide and promote a safe work environment.

Answer 11

Health, safety, and security

Question 12

A management strategy that emphasizes human need and attitude; motivation comes from within the employee and not from authoritarian control. It leads to Maslow’s hierarchy of needs.

Answer 12

Humanistic management