FO CH12 Flashcards
0
Q
A state of opposition between two parties. A complaint is a manifestation of this term.
A
Conflict
1
Q
A method of shared problem solving in which all members of a group spontaneously contribute ideas.
A
Brainstorming
2
Q
A systematic inquiry or examination.
A
Investigation
3
Q
Expression of grief, regret, pain, censure, or resentment; lamentation; accusation; or fault finding.
A
Complaint
4
Q
A condition in which the desired situation is different from the current situation.
A
Problem
5
Q
An error or fault resulting from defective judgment, deficient knowledge, or carelessness; a misconception or misunderstanding.
A
Mistake
