GenCloud CX: Problems, Solutions, Sales Motions Flashcards
What are the two types of buyers for Gencloud CX?
All personas fall into one of the two categories
Business and Technical buyers
What are some examples of business buyer titles?
- CFO CEO CRO
- Sales, Customer Service, Customer Experience
- Contact Center Director/ Manager
What are business buyers considering when assesing a product?
high level
how the product will impact/support the customer and employee experience
and improve business processes
What are technical buyers considering when assesing a product?
high level
how our product will impact and/or streamline technology processes for the
company.
What are some examples of technical buyer personas?
- CIO
- CTO
- IT titles
Describe the Genesys New Logo approach and purpose of discovery
understand the account’s
objectives
pain points
high-level fit
compelling event leading to assessment
decision structure
project timing
Whats included in GC1?
simplified version - 4 total
Voice only
1. Voice, Secure IVR, Voice Routing
2. Comprehensive Outbound
3. Voice Recording
4. Analytics and reporting
Whats included in GC2?
Voice + Digital
Genesys Cloud 1+ Digital Capabilities
* Digital bots, SMS,
social DM, email & chat
* Digital outbound
* Basic WEM:
* Voice and Screen
recording
* Digital interaction
recording
* Quality management
How much is GC1 per agent per month?
Voice only - $75
How much is GC2 Digital per agent per month?
Digital only - $95
How much is GC2 Digital+ Voice per agent per month?
$115
How much is GC3D, per agent, per month?
Digital+WEM
$135
How Much is GC3 (voice digital and WEM)
155
What are the 3 invoicing types?
Annual Prepay
Annual Month 2 month
month to month
Whats the minimum invoice we will work with?
22k a year 2k a month
