Glossary Topics A-E Flashcards

1
Q

Above The Line?

A

Denotes revenue and expense items that enter fully and directly into the calculation of periodic net income, in contrast to below the line items that affect capital accounts directly and net income only indirectly. Additionally, charges from external vendors such as wireless and telephone charges are often above the line because money is being paid to external vendors, thereby affecting P&L.

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2
Q

Accounting - Accrual Basis?

A

Accrual basis taxpayers include items when they are earned and claim deductions when expenses are incurred. An accrual basis taxpayer looks to the “all-events test” and “earlier-of test” to determine when income is earned. Under the all-events test, an accrual basis taxpayer generally must include income “for the taxable year when all the events have occurred that fix the right to receive income and the amount of the income can be determined with reasonable accuracy.” Under the “earlier-of test”, an accrual basis taxpayer receives income when (1) the required performance occurs, (2) payment therefore is due, or (3) payment therefore is made, whichever happens earliest. Under the earlier of test outlined in Revenue Ruling 74-607, an accrual basis taxpayer may be treated as a cash basis taxpayer when payment is received before the required performance and before the payment is actually due. An accrual basis taxpayer generally can claim a deduction “in the taxable year in which all the events have occurred that establish the fact of the liability, the amount of the liability can be determined with reasonable accuracy, and economic performance has occurred with respect to the liability.” Similar definition of accrual basis accounting is true for financial accounting purposes, except that revenue can’t be recognized until it’s earned even if a cash payment has already been received by the tax authorities.

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3
Q

Accounting - Cash Basis?

A

In financial reporting the cash method of accounting is used when accounting records revenue when cash from customers is received, and records expenses when they are paid in cash.[5] In the tax environment cash basis tax payers include income when it is received, and claim deductions when expenses are paid. A cash basis taxpayer can look to the doctrine of constructive receipt and the doctrine of cash equivalence to help determine when income is received. Most individuals start as cash basis taxpayers. There are four types of taxpayers that cannot use the cash basis: (1) corporations with over $5,000,000 in gross receipts; (2) partnerships with at least one C corporation partner; (3) tax shelters; and (4) taxpayers Apptio Glossary 5 required to keep inventory (retail, wholesale, manufacturer etc…) Exceptions (1) Farming Businesses (2) Qualified PSC’s (3) Entities with gross receipts of not more than $7,000,000.

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4
Q

Activity Based Costing (ABC)?

A

A costing methodology that identifies activities in an organization and assigns the cost of each activity with resources to all products and services according to the actual consumption by the products and services. This model assigns more indirect costs into direct costs compared to conventional costing models.

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5
Q

Allocated Storage?

A

Usable storage that has been dedicated to a logical volume on a server.

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6
Q

Allocation?

A

A relationship between two objects in an Apptio model in which data is passed from one object to another. A rule that is established within a model to spread an established value (provided by drivers) from object to object . Allocations are configured between objects throughout the model to “connect” them and enable the flow of value (e.g. cost, unit counts, etc.) from one object to other objects.

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7
Q

Amortization CPA?

A

The allocation of the cost of intangible assets (e.g., software) to periods in which the assets are used. Matching principle! Accountants spread the cost over the useful life of the asset.

Amortization does NOT mean the decline in value of an asset! Amortization is an expense (OpEx) Tangible assets are “depreciated” (e.g. hardware depreciation). In-tangible assets are “amortized” (e.g. software amortization).

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8
Q

Annual Operating Plan (AOP)?

A

Annual Operating Plan (AOP) means the plan that serves to lay out planned activities and corresponding monetary resources for the fiscal year, measured on a quarterly basis, including, but not limited to, Revenue and EBITDA. The AOP may be revised in the discretion of the Company’s Board of Directors.

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9
Q

Application? (#1)

A

Application software, also known as an application or an app, is computer software designed to help the user to perform specific tasks. Examples include accounts payable software, accounting software, office suites, graphics software and media players. It is a type of Software and includes various aspects including custom-built applications, off-the-shelf applications and hosted Software as a Service (SaaS). A combination of applications by one provider is called a suite.

Generally, users do not interact with system software as it works in the background whereas users interact with application software while doing different activities. A computer may not require more than one type of system software while there may be a number of application software programs installed on the computer at the same time. System software can run independently of the application software while application software cannot run without the presence of the system software.

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10
Q

Application? (#2)

A

Application is identifiable software or tightly coupled software components providing functions required by a Service. An Application may be part of one or more Services, but can only be associated to one Application Family. An Application is ran or hosted on one or more Servers or Clients (including Cloud instances).

This definition is intentionally generic to permit recognizing desktop applications (e.g. Excel, Word), off-the-shelf applications (e.g. Salesforce, Box), and in-house developed applications. Desktop applications should be tracked, but limited to the Application (or major version of) itself…not the various deployments of it unless a business need dictates otherwise. Deployment tracking should be done elsewhere.

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11
Q

Application Family?

A

A collection or categorization of one or more Applications. It is a label generally used within an IT organization (not listed in the Service Taxonomy or “Bill of IT” provided to supported Technology clients). An Application can only be a member of a single family.

The use of Application Family enables more generic conversations about Applications when specificity is not needed. Application Families are not directly related to Services except by way of the relationship defined between an Application and a Service.

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12
Q

Application Portfolio?

A

A collection of all Application Families and, therefore, all Applications.

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13
Q

Application Portfolio Management?

A

A management framework for IT decision makers to work and govern the Applications contained in the portfolio.

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14
Q

ARC - Additional Resource Charge?

A

Pronounced “Arks”. Refers to an adjustment to a service contract based on an increase in the volume of services performed by the vendor. Apptio Glossary 7 An ARC is the additional charge (above the base charge) that is paid for each pricing unit that is used above the volume baseline. If usage is less than the volume baseline, then a “reduced resource credit RRC” is applied to reduce the base charge.

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15
Q

ARC/RRC Overview?

A

A traditional tactic used in outsourcing that uses a fixed fee for a fixed volume of services, with variations on fees for volumes above or below target thresholds.

Charges for additional resources (“ARC’s”) above the threshold are priced at rates to reflect the marginal cost of the additional production plus a reasonable profit. Credits (“RRC’s”) granted for reduction in resources consumed or provided offer the enterprise customer some comfort, but the savings on credits tend not to be equivalent to the increased costs when paying for incremental resources in excess of the threshold.

Pronounced “Arks”. Refers to an adjustment to a service contract based on an increase in the volume of services performed by the vendor. Apptio Glossary 7 An ARC is the additional charge (above the base charge) that is paid for each pricing unit that is used above the volume baseline. If usage is less than the volume baseline, then a “reduced resource credit RRC” is applied to reduce the base charge.

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16
Q

What does ARC stand for?

A

Additional Resource Charge.

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17
Q

What does ARC stand for?

A

Reduced Resource Credit.

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18
Q

ARC/RRC Pricing?

A

A traditional tactic used in outsourcing that uses a fixed fee for a fixed volume of services, with variations on fees for volumes above or below target thresholds.

Charges for additional resources (“ARC’s”) above the threshold are priced at rates to reflect the marginal cost of the additional production plus a reasonable profit. Credits (“RRC’s”) granted for reduction in resources consumed or provided offer the enterprise customer some comfort, but the savings on credits tend not to be equivalent to the increased costs when paying for incremental resources in excess of the threshold.

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19
Q

What does ATUM stand for?

A

Acronym: Apptio TBM Unified Model.

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20
Q

Available Storage?

A

Usable storage not dedicated to a logical volume on a server. Cannot be used until allocated.

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21
Q

Below the Line?

A

Below the line is defined as income or expense in accounting which have no noticeable effect on company profits in the current period. In Apptio terms, showback Bills of IT are working “Below the Line” because no money is actually changing hands between IT departments that collect costs for Services and the Business Units that consume services.

When we look at Cost Savings decisions that were driven by Apptio, it is important to consider if a cost save is an “Above the Line” save, which affects profitability or a “Below the Line” save which may have reduced consumption but not produced a net savings to the business because no service was retired and no money was really saved.

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22
Q

Benchmark?

A

A standard or point of reference against which things may be compared or assessed. It is a comparison only and NOT a statement of whether the variance is good or bad. Any variance is an indicator that further analysis needs to be performed.

For example an IT unit rate of $x/GB of storage is 10% more than a cited external benchmark. Being more than the benchmark does not mean that the higher IT storage cost is a bad thing. What cannot be compared is whether that increase in cost is, for example, because the Business requires redundancy and that ability gives the Business product or service a competitive advantage in the market. Further analysis would have to have been done to see that explanation.

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23
Q

Bill of IT (BOIT)?

A

A Bill of IT is a report that customers running Apptio software can generate to communicate the value of their services to business partners showing how much of each technology service they consumed and at what cost. This allows them to shape business demand by demonstrating how technology is consumed by business units and users and where it supports their business capabilities.

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24
Q

What does BOIT stand for?

A

Acronym: Bill Of IT.

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25
Q

Business Unit?

A

A logical element or segment of a company (such as accounting, production, marketing) representing a specific business function, and a definite place on the organizational chart, under the domain of a manager. Also called department, division, or a functional area.

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26
Q

Business User (BU)?

A

The lowest level role in the Apptio applications. Business users have the fewest permissions. They can switch between projects, see default shared reports, and edit tables on viewable reports.

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27
Q

Capitalization (or CapEx or Capital Expenditure CPA)?

A

A Capital Expenditure is money spent on the purchase (e.g., servers), creation (e.g., software development project), or improvement (e.g., data center expansion) of an asset. Asset related spending is reflected on the owner’s Balance Sheet, and is not an expense that is reflected on the owner’s P&L.

A capital expenditure gets capitalized, or booked as an asset, and flows through your income statement as depreciation over a period of time. Capex not only includes hardware and software, but also the costs to deploy them and certain application development costs (e.g. travel costs, labor to build hardware/software/applications, development testing). Capital expenditures guidance is provided by standard accounting practices (GAAP) and is specifically set for the corporation by corporate finance; they are not negotiable within IT.

These are items that provide long term functionality, greater than one year, for which accounting rules allow spreading of the cost (thru depreciation) over a set period of time that corresponds with the asset’s useful life. They occur during the onset or beginning of the new functionality (i.e. asset). For example a new server provides computing functionality that typically lasts about 2-3 years. However, corporate finance may choose to depreciate based on 2 years.

If they chose to do it based on 5 years, auditing could ask for documentation to substantiate that choice of a standard. Hopefully corporate finance would ask for feedback from IT as to the expected life of a server. You can refer clients to look at SOP 98-1 for specific details about what can be capitalized.

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28
Q

Calc (Project Calculation)?

A

Math being performed on the platform after changes are made to a project.

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29
Q

What is CapEx?

A

A Capital Expenditure is money spent on the purchase (e.g., servers), creation (e.g., software development project), or improvement (e.g., data center expansion) of an asset. Asset related spending is reflected on the owner’s Balance Sheet, and is not an expense that is reflected on the owner’s P&L.

A capital expenditure gets capitalized, or booked as an asset, and flows through your income statement as depreciation over a period of time. Capex not only includes hardware and software, but also the costs to deploy them and certain application development costs (e.g. travel costs, labor to build hardware/software/applications, development testing). Capital expenditures guidance is provided by standard accounting practices (GAAP) and is specifically set for the corporation by corporate finance; they are not negotiable within IT.

These are items that provide long term functionality, greater than one year, for which accounting rules allow spreading of the cost (thru depreciation) over a set period of time that corresponds with the asset’s useful life. They occur during the onset or beginning of the new functionality (i.e. asset). For example a new server provides computing functionality that typically lasts about 2-3 years. However, corporate finance may choose to depreciate based on 2 years.

If they chose to do it based on 5 years, auditing could ask for documentation to substantiate that choice of a standard. Hopefully corporate finance would ask for feedback from IT as to the expected life of a server. You can refer clients to look at SOP 98-1 for specific details about what can be capitalized.

30
Q

What is a CCO?

A

CCO (Chief Commercial Officer)
The Chief Commercial Officer (CCO) (sometime referred to as the Chief Business Officer) is an executive-level role, with the holder being responsible for the commercial strategy and the development of an organization.

31
Q

What is a CEO?

A

CEO (Chief Executive Officer)
The Chief Executive Officer, or just Chief Executive, is the most senior corporate, executive, or administrative officer in charge of managing an organization – especially an independent legal entity such as a company or non-profit institution.

32
Q

What is a CFO?

A

CFO (Chief Financial Officer)
The Chief Financial Officer is the officer of a company that has primary responsibility for managing the company’s finances, including financial planning, management of financial risks, record-keeping, and financial reporting. In some sectors, the CFO is also responsible for analysis of data.

33
Q

What is Chargeback?

A

The need to understand the components of the costs of IT, and to fund the IT organization in the face of unexpected demands from user departments, led to the development of chargeback mechanisms, in which a department gets an internal bill (or “cross-charge” through an internal journal entry) for the costs that are associated to the infrastructure, data transfer, application licenses, training, etc., which the consumer “uses.”

Unfortunately, charging is not always based on a direct relationship to utilization and has caused poor relationships between IT and their consumers. This has been caused by the lack of detail as to what constitutes a charge. Charging directly impacts the cost structure of a consumer’s bottom line. Below are some models for charging:

* Notional charging - this is what is called showback, i.e. no journal entry charge is involved, so impact to a consumer's bottom line.
* Tiered subscription - this is where IT defines tiers of service (e.g., gold, silver, bronze service levels) and charges the business according to their choice.
* Metered usage - this is a consumption-based allocation of costs.
* Direct plus - charging for direct costs and then providing a “tax” to cover the indirect costs.
* Fixed or user cost - this is what we might refer to as “peanut butter spread,” the dividing of costs based on a simple metric such as number of employees or percent of total revenues.'

AND

“Chargeback” is when you charge departments for service. For example, Facilities often charges for service calls and telecom often charges for “moves/add/changes” to install or remove phones and phone lines.

http://www.heitmanagement.com/blog/2013/09/chargeback-vs-it-governance/

CHARGEBACK vs. UNATTRIBUTED ACCOUNTING…

https://journal.uptimeinstitute.com/it-chargeback-drives-efficiency/

The need to understand the components of the costs of IT, and to fund the IT organization in the face of unexpected demands from user departments, led to the development of chargeback mechanisms, in which a requesting department gets an internal bill (or “cross-charge”) for the costs that are directly associated to the infrastructure, data transfer, application licenses, training, etc., which they generate. The purpose of chargeback includes:

* Making departments responsible in their usage, e.g., refrain from asking for resources they are not going to use.
* Providing visibility to the head of IT and to senior management on the reasons behind the costs of IT.
* Allowing the IT department to respond to unexpected customer demand by saying "yes, we can do it, but you will have to pay for it" instead of saying "no, we cannot do this because it's not in the budget."

https://en.wikipedia.org/wiki/IT_chargeback_and_showback

34
Q

What is a CIO?

A

CIO (Chief Information Officer)
Chief information officer, chief digital information officer or information technology director, is a job title commonly given to the most senior executive in an enterprise who works for the traditional information technology and computer systems that support enterprise goals.

35
Q

What is a CMDB?

A

CMDB (Configuration Management Database)
A repository that acts as a data warehouse for information technology (IT) installations. It holds data relating to a collection of IT assets (commonly referred to as configuration items or CIs), as well as to descriptive relationships between such assets.

36
Q

What is a COA?

A

COA (Chart of Accounts/CPA)
The COA is a list of accounts defining each class of items for which money or the equivalent is spent or received. A simple chart of accounts would fall under standard group headings.

* SG&A. Technology expenses typically fall under SG&A (below the line) for companies where final products or services are not technology based.
* COGS. For companies where technology is what they produce, then the costs would fall under the heading of COGS (above the line). This classification has blurred since many company services, such as on-line banking, technology should be considered a COGS. You will hear terms such as IT COGS, but unless the company specifically classifies IT expenses under COGS, it is most likely contained within SG&A, which means it's just an expense of daily operations, NOT a cost of producing the final business product or service 

With Apptio, it is relatively easy to shift IT costs between COGS and SG&A to accurately align IT expenses to business services. Shifting cost is accomplished by altering the cost model.

37
Q

What is a Component?

A

Component
A classification of an asset tracked within a CMDB (or CMS). A component is sub-ordinate to a Product. Components are regarded as an Application (see definition for “Application”).

38
Q

What is a Connector?

A

Connector
A component of a model that defines the relationship between two objects. The relationship is an allocation of value from one object to another object. A connector is displayed as a line between objects. In the modeler, a connector is displayed as an arrow between two objects.

39
Q

What is a COO?

A

COO (Chief Operating Officer)
The chief operating officer, also called the chief operations officer, is one of the highest-ranking executive positions in an organization, comprising part of the “C-Suite”.

40
Q

What is Cost Accounting?

A

Cost Accounting CPA
A method of accounting in which all costs incurred in carrying out an activity or accomplishing a purpose are collected, classified, and recorded. This data is then summarized and analysed to arrive at a selling price, or to determine where savings are possible.

In contrast to financial accounting which considers money as the measure of economic performance, cost accounting considers money as the economic factor of production.

Read more: http://www.businessdictionary.com/definition/costaccounting.html#ixzz28AZIDLaK Apptio cost accounting for IT Services provides consumption visibility, exposes levers to reduce costs, and offers choices that compare levels of service to the associated prices.

41
Q

What is a Cost Pool?

A

A cost pool is a grouping of individual costs, typically by department or service center. Cost allocations are then made from a cost pool. For example, the cost of IT hardware is accumulated in a cost pool and then allocated to those departments using the hardware. In Apptio, the standard cost pools are: Hardware, Software, Telecom, Facilities & Power, Labor, and Outside Services. A cost pool may be split into two or more cost elements.

42
Q

What is Cost Transparency?

A

A new category of information technology management software and systems that enables enterprise IT organizations to model and track the total cost to deliver and maintain the IT Services they provide to the business. IT cost transparency combines elements of activity based costing, business intelligence, operational monitoring and performance dashboards. It provides the system on which to implement ITIL v3 Financial Management guidelines to assist with Financial Management for IT services and is closely related to IT Service Management.

43
Q

What is Cost vs. Price?

A

Cost vs. Price depends on whether it is from a buyer or seller perspective. From a buyer perspective:

Cost = What you stand to lose in time, efficiency, problem-solving, etc. if you don’t consider your return-on-investment.

Price = The sticker price of what you’re buying or the cash you shell out.

For example, tuition (price) is what you pay to attend college, but the price of tuition, plus 4 years of time, books, room & board is the cost that is paid. From a seller perspective:

* Cost is equivalent to TCO of all costs associated with delivering a service over its useful life. Price is simply what someone is willing to pay for that product or service based on their perceived value. So price is really more of a demand or consumer phenomenon, whereas cost comes from the supplier.
* For IT, price could include the cost of “planned” service changes or consumption growth and allow for gradual and consistent changes of what is charged to the business. A "true up" would occur to have a net zero effect at the end of the fiscal year. Billing greatly affects behavior if it becomes an actual transfer of monies across corporate financial books. Otherwise it effects consumption based on what the consumer wants to accomplish.
44
Q

What is CRM?

A

CRM (Customer Relationship Management)
Customer Relationship Management is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

45
Q

What is CRUD?

A

CRUD
Acronym: Create Read Update Delete.

46
Q

What is CTB?

A

Change the Business. A categorization of IT portfolio spend. Typically refers to IT investments not focused on the operational, run-the-business investments. Can be a more generic representation of Grow-the-Business (GTB) and Transform-the-Business classification.

47
Q

What is CTF?

A

Cost Transparency Foundation (CTF) is the core application in the Apptio Technology Business Management Suite. Using CTF, you can use your general ledger entries to calculate the costs of running IT and the costs of the applications and services you offer to your organization.

48
Q

What is a CTO?

A

CTO (Chief Technology Officer)
Chief information officer, chief digital information officer or information technology director, is a job title commonly given to the most senior executive in an enterprise who works for the traditional information technology and computer systems that support enterprise goals.

49
Q

Define ‘Customer’?

A

Customer
Entity that defines the value being delivered and pays for it.

50
Q

Define ‘Customer Success’?

A

Customer Success
Apptio’s professional services organization that supports clients in the initial configuration and on-going support of the Apptio solution.

51
Q

What is a DAO?

A

DAO (Data Access Object)
An object that provides an abstract interface to some type of database or other persistence mechanism. By mapping application calls to the persistence layer, DAOs provide some specific data operations without exposing details of the database. This isolation supports the Single responsibility principle. It separates what data accesses the application needs, in terms of domain-specific objects and data types (the public interface of the DAO), and how these needs can be satisfied with a specific DBMS, database schema, etc. (the implementation of the DAO). Although this design pattern is equally applicable to most programming languages, most types of software with persistence needs, and most types of databases, it is traditionally associated with Java EE applications and with relational databases accessed via the JDBC API because of its origin in Sun Microsystems’ best practice guidelines for that platform.

52
Q

What is Datalink?

A

An Apptio application that extracts data from disparate systems and loads it into a customer’s Apptio instance. It replaces Datalink 1.0 and Datalink 2.0. SnapLogic is a 3rd party ETL product that Apptio used to do this in releases up to R11.2.

53
Q

What is DMS?

A

DMS (Data Management System)
Also known as Data Hub. Software for collaborating on gathering, sharing and using data. The term is usually used to refer to the new web-based generation of such products. They can be either platforms for handling lots of different kinds of data, or in verticals specializing in one particular field.

54
Q

What is DTO?

A

DTO (Data Transfer Object)
A design pattern used to transfer data between software application subsystems. DTOs are often used in conjunction with data access objects to retrieve data from a database. The difference between data transfer objects and business objects or data access objects is that a DTO does not have any behavior except for storage and retrieval of its own data (accessors and mutators). DTOs are simple objects that should not contain any business logic that would require testing.

55
Q

What is a ‘Default Report’?

A

The Apptio Studio application generates one default report for each object in a model. In the default reports, the columns are the metrics and the rows are the units.

56
Q

What is Depreciation?

A

The allocation of the cost of assets to periods in which the assets are used – matching principle! Accountants spread the cost over the useful life of the asset.. Depreciation does NOT mean the decline in value of an asset! Depreciation is an expense (OpEx). Tangible assets are “depreciated” (e.g. hardware depreciation). In-tangible assets are “amortized” (e.g. software amortization).

57
Q

What is meant by Discretionary?

A

Discretionary
A discretionary expense is a cost which is not essential for the operation of a business. For example, a business may allow employees to charge certain meal and entertainment costs to the company in order to promote goodwill with employees. Spending associated with supporting new business growth, or change from core business functions. See also nondiscretionary.

58
Q

What is a DMZ?

A

DMZ (Demilitarized Zone)
A firewall configuration for securing LANs.

59
Q

What is a Domain?

A

A domain is a workspace dedicated to a single Apptio customer. A domain contains a customer’s projects.

60
Q

What is meant by ‘Drill-Down’?

A

Drill-Down
In an Apptio model, a numeric value connected with a data table that is used to establish foundational value (in dollars, unit counts, etc.) for an object in the model.

See also: Unit Driver.

61
Q

What is a Driver?

A

In an Apptio model, a numeric value connected with a data table that is used to establish foundational value (in dollars, unit counts, etc.) for an object in the model.

See also: unit driver.

62
Q

Describe ‘Dynamic Publish’?

A

Dynamic Publish Project Calculation Setting
Project calculation setting which calculates all data and models and reports in a project in a controlled manner. First, it will calculate the transforms, then metrics, then reports.

You can monitor the DP calculation progress in /data on the threads page. This is called a background cache. This is used for environments that require everything to be already loaded into the cache for quick response time. Per recommended use case, all production and stage environments should be set to dynamic publish. Budgeting and forecasting projects use dynamic publish for data entry done in production.

63
Q

What is Dynamic Workload Management?

A

Dynamic Workload Management
Also known as Intelligent Workload Management or IWM. Processing resources are dynamically assigned to tasks, or “workloads,” based on criteria such as business process priorities (for example, in balancing business intelligence queries against transaction processing), resource availability, security protocols, or event scheduling, but extends the concept into the structure of individual workloads themselves.

64
Q

What is Elastic Server Pool?

A

Depending on the setup of instances and projects, certain activities should be allowed in some projects and not in others. You can control what can be done in each project through enforcement settings. For example, data projects are typically mastered in the stage project and config is typically mastered in the dev project.

In R11, the enforcement settings can change after copies, so you should check to be sure the enforcement settings are as desired after project copies.

65
Q

What are ‘Enforcement Settings’?

A

Depending on the setup of instances and projects, certain activities should be allowed in some projects and not in others. You can control what can be done in each project through enforcement settings. For example, data projects are typically mastered in the stage project and config is typically mastered in the dev project. In r11, the enforcement settings can change after copies, so you should check to be sure the enforcement settings are as desired after project copies.

The options for enforcement settings are:

* CanEditConfig: Make changes to transforms, models, and metrics
* CanEditData: Upload new datasets or change editable data
* AutoOpen: Opens the project after a copy so that the project will calculate CanEditReports: Add, delete, or change reports
66
Q

What is ETL?

A

ETL (Extract, Transfer, Load)
A database process used in data warehousing that involves the following:

* Extracting data from outside sources
* Transforming the data to fit operational needs, which can include quality levels Loading the data into the end target (database, more specifically, operational data store, data mart or data warehouse)
67
Q

Describe the Budget vs Actuals & Forecast: Metric?

A

Budget vs Actuals and Forecast: By identifying variances early, you can take prescriptive action. At a minimum, you must inform stakeholders who are directly impacted by variances, such as the business units that will be charged for them.

See: Gartner. “Gartner Says Changing the Cost Structure of IT Will Become a Business Imperative for Most CIOs.” Gartner, 14 Oct. 2008. Web. 15 Dec. 2010.

68
Q

Describe the CapEx to Asset: Metric?

A

CapEx to Asset:
Compares your annual capex budget with the purchase value (original value at time of creation) of your assets that are fully depreciated or will be fully depreciated within the planning horizon. For example, if you have fully depreciated servers with a combined purchase price of $10 million, and another $2 million in servers that will fully depreciate in the next fiscal year, your capex budget for server refresh should be based on $12 million. Studies have shown that failing to invest adequate capital back into IT generally costs more in the long run. This ratio is crucial to maintaining the long-term cost-effectiveness of your IT organization.

For a discussion of IT capex-to-asset ratio, see: Buchanan, Stewart and Jack Heine. “Use Financial Sustainability Metrics That Optimize the IT Asset Portfolio to Optimize Cost.” Rep. no. G00171629. Gartner, 26 Oct. 2009.

69
Q

Describe the CapEx to OpEx: Metric?

A

CapEx to OpEx:
This gives you an indicator of how much of your expense represents an investment for the business. Since these investments create useful assets, a higher ratio means you are investing more of your money in long-term value. However, a higher ratio also contributes to a higher fixed cost structure, as fixed asset depreciation is a fixed cost. (On the other hand, renting capacity through service providers represents OpEx, but generally provides a much more variable cost structure.) Regardless, there is no magic number for the right level of investment; it depends on your business goals.

70
Q

Describe the Direct vs. Indirect Cost Ratio: Metric?

A

Direct vs. Indirect Cost Ratio:
When determining direct vs. indirect, you must answer one question first: to what degree are your costs (primarily) allocated? The relative proportion of your indirect costs to your direct costs indicates the degree to which your business employs shared resources.

In organizations that have not completed the transformation to a service delivery model, the objects of allocation are generally business units or cost centers. For example, IT organizations in this model may allocate the cost of a server to the business unit (cost center) to which it is dedicated. In organizations that are aligned to service delivery, the objects of allocation are generally their services. Resources that are dedicated to a business unit or a service would be described as a direct cost. This metric, along with utilization metrics, can quickly identify opportunities for cost reduction. In particular, look for direct costs that are associated with poorly utilized resource.

71
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