HR Flashcards

1
Q

Orientation can serve these short term purposes

A

Reduce errors
Develop clear expectations
Attain acceptable performance levels faster

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2
Q

What are the 4 Cs

A

Compliance ( basic legal and policy rules )
Clarification ( understand job and expectations )
Culture ( provides a sense of formal/informal rules)
Connection ( interpersonal/info networks)

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3
Q

Describe assimilation process

A

Step 1: affirmation (before start date)
Step 2: beginning (first 30 days)
Step 3: connecting (first year)

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4
Q

Training

A

Current job related behaviour

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5
Q

Behaviour

A

Future job responsibilities

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6
Q

What are some training benefits?

A

Skill improvement
Self confidence
Sense of growth

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7
Q

What are some training benefits for a company?

A

Improved profits via increased profitability
Improved morale
Stronger identification with corporate goals
Better corporate image

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8
Q

What’s a needs assessment

A

Presents problems and future challenges that can be fixed thru training or development

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9
Q

What is an organizational assessment

A

Analyze effectiveness of organization as a whole.

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10
Q

What’s a task assessment

A

What key tasks, competences and skills are required for effective job performance

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11
Q

What an employee assessment

A

Determines who needs training

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12
Q

Training objectives? What, where, how well

A
Desired behaviour (what do you want employees to be able to do?) 
Conditions under which it is to occur (where do you want your employees to be able to do it)
Acceptable performance criteria (how well do you want them to be able to do it)
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13
Q

5 learning principals?

A
Participation 
Repetition 
Relevance
Transference
Feedback
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14
Q

Knowledge/cognitive?

A

Facts, principals, procedures

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15
Q

Declarative?

A

Knowing (facts)

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16
Q

Procedural

A

Knowing how and when to apply facts

17
Q

Strategic

A

Involves a higher level mental process

18
Q

Competencies

A

Inter grated set of KSAs

19
Q

3 developmental strategies?

A

Cognitive
Behavioural
Environmental

20
Q

2 different performance measures?

A

Objective ( usually quantitative)

Subjective ( based on opinions)

21
Q

What is a ranking method?

A

Employees ranked from best to worst

22
Q

What is forced distribution?

A

Employees sorted into categories

Jack Welch 20-70-10

23
Q

What is the difference between a rating scale and a graphic rating scale?

A

Rating- oldest most widely used method (numerical values)

Graphic- fails to meet, mostly meets, always meets

24
Q

What are some consequences of fair performance appraisals

A

Improved attitudes and reaction to them
Improved employee motivation and performance
Better work directed attitudes
Intentions to remain at that job

25
Q

Compensation management phases

A

1: job analysis
2: job evaluation (job ranking, determine worth or value of jobs)
3: salary surveys

26
Q

Steps to the point system

A
  1. Determine compensate factors
  2. Determine levels of factors
  3. Allocate points into sub factors
  4. Allocate points into levels
  5. Develop point manual
  6. Apply point system
27
Q

What are some benefits to incentive systems?

A

Performance is reinforced

Desired behaviours will continue

28
Q

Issues with incentive systems?

A

Admin can be complex
May result in inequities
Employees may focus on only one aspect

29
Q

What are some individual incentives?

A

Piecework (for each unit of output)
Production bonuses (surpass stated production goals)
Commission
Executive incentives ( stock options )

30
Q

What are some team - based incentives

A

Team results
Production incentives ( exceeding levels of output )
Profit sharing plans (on an annual basis )
Stock ownership
Cost reduction plans

31
Q

Orientation can serve these long term purposes

A

Reduce turnover

Reduce employee anxiety