Human Resources

Question 1

What is the recruitment process?

Answer 1

Job analysis- Identify the open role.

Job description- Write description of role, all responsibilities, etc.

Person specification- Best person for the job.

Advertise

Question 2

What is an assessment centre?

Answer 2

This is a centre where applicants are tested on various skills to determine who should get the job.

Question 3

Describe both:

Induction training!

On the job training!

Off the job training!

Answer 3

Induction training is when an employee is trained when they are first employed. This is usually to make the employee more aware about the role they are undertaking, and the business as a whole. It also allows them to become more familiar with their surroundings.

On the job training is where an employee is trained while still working at the business. This is commonly done through coaching.

Question 4

Describe Douglas McGregor’s X and Y theory.

Answer 4

He states that there are two types of workers:

X worker

• Workers naturally dislike work and will try to get out of it if possible.
• Workers have to be threatened with punishment and supervised to get tasks done.
• Workers want to be told exactly want to do.

Y Worker

• Workers think work is fulfilling and natural.
• Workers are able to use self-discipline to achieve objectives.
• Workers want to be given responsibility and decision making power.

Question 5

Describe Maslow’s hierarchy theory:

He said that all workers needs are complex, but they can be classified into 5 categories in a hierarchy. Each lower need has to be satisfied before a higher need can be achieved.

What did this hierarchy look like?

SESSP

Answer 5

Self-actualisation- (self goals and achievement)
Esteem- (recognition of achievements, need to be accepted).
Social- (acceptance, part of a team)
Safety- (employment laws, job security, trade unions)
Psychological- (needs- food, clothing, shelter, etc.)

Question 6

Describe Frederick Herzberg’s hygiene/ true motivators theory.

Answer 6

Frederick Herzberg says there are two different kinds of motivators:

Hygiene

• The relationship between a manager and subordinate;
• Working conditions;
• Salary;
• Job security;

True motivators

• Achievement;
• Recognition;
• Work itself;
• Responsibility;
• Advancement;

Question 7

What is workforce planning?

Answer 7

Successful businesses must ensure the needs of their customers are always met by finding the right people at the right time with the right skills.

They do this to ensure the business is well staffed highly qualified employees who work to achieve the business’ goals.