Insist on the highest standards

Question 1

Describe a time when you refused to compromise your standards around quality/customer service, etc.

Answer 1

“Me negue al negar el pulque por mi customer obsession, hice dive deep y existia una posibilidad de aprobar.

BWS, hicimos push con el seller para que nos diera el doc, hasta nos escala, nosotros por seguridad de nuestros clientes, necesitábamos que nuestro clientes consumieran un producto seguro”

Question 2

Tell me about a time when you were unsatisfied with the status quo.

Answer 2

Empezar mas temprano para resolver casos y no perder SLA de los casos, contactar a gente dueñas de gates o de SPS que están en otra zona horaria para resolver dudas o incluso tener meetings y así poder resolver las dudas y avanzar y dar seguimiento a los proyectos. Conectarme en sábados.

Question 3

Tell me about a time when you had to make a decision between standards and delivery.

Answer 3

1. IN clases

Question 4

Give me an example of a goal you’ve had where you wish you had done better.

Answer 4

Mejorar el SLA antes

Question 5

Describe the most significant continuous improvement project that you led

Answer 5

MD class I

Question 6

Tell me about a time when you worked to improve the quality of a product / service / solution that was already getting good customer feedback.

Answer 6

improve MM