Internal Environment - Roles of management (Mintzberg) Flashcards
1
Q
Henry Mintzberg - 3 Management characteristics
A
INTERPERSONAL: Mainly have to do with relationships with people
INFORMATIONAL: mainly handling and passing out information
DECISIONAL: To do mainly with managers on the choice of course of action
2
Q
Mintzberg - Interpersonal roles
A
- Figurehead: representing the Business abroad or during a conference
- Leader: Motivating staff through the appraisal process
- Liaison: Co-ordinating with other departments
3
Q
Mintzberg - Informational roles
A
- Monitor: Checking the organisations sales figures
- Disseminator: Producing the monthly production report for directors
- Spokesman: Speak about new product development at board meeting
4
Q
Mintzberg - Decisional roles
A
- Entrepreneur: Identify new markets or product ideas
- Resource allocator: Allocates budget to different departments
- Negotiator: Represents department during union talks
