Intro to business writing

Question 1

What are the 10 C’s you have to consider when you writer a memo, letter or article?

Answer 1

1. Complete: don’t assume reader knows what you want to say

2. Concise: each word has to county, not too wordy.

3. Clear: you don’t have to read between the lines to understand message

4. Conversational: if you don’t want to say it, don’t write it in an email

5. Correct: names, mechanics, accurate and format

6. Coherent: transitional words: change direction, cause / effect or continue a thought

7. Credible: accurate specific facts, not leading facts.

8. Concrete: no vague words with multiple meanings

9. Courteous: think of reader’s benefits and make them feel valued

10. Considerate: easy to read, emphasize purpose and paragraph is short with correct format