Investigate situation

Question 1

What inputs are needed to start investigating the current situation?

Answer 1

TOR / OSCAR
PID
to understand and clarify the objectives of the project

Question 2

What do you do after reviewing the TOR?

Answer 2

Select stakeholders to interview:

Ask sponsor for input
Look at stakeholder wheel to ensure everyone has been identified

Question 3

What do you do after selecting the stakeholders?

Answer 3

Select elicitation techniques

Question 4

What do you do after meeting the stakeholders?

Answer 4

Document the current situation in a:

Rich picture
Mind map
Fishbone diagram

Question 5

Name the 8 sections of the Stakeholder Wheel

Answer 5

Partner
Customer
Supplier
Owner
Regulator
Manager
Employee
Competitor

Question 6

Explain Tacit and Explicit Knowledge

Answer 6

Tacit knowledge is based on my experience of knowing how to do something. Can be difficult to explain.

Explicit knowledge is based on what to know because it is found in the written form. Easy to explain.

Question 7

What elicitation techniques would you choose?

Answer 7

A mix of tacit & explicit knowledge techniques:

Tacit techniques:
Protocol analysis
Shadowing
Diverse models

Explicit techniques:
Document analysis

Question 8

What is the Power/Interest grid?

Answer 8

1. understand how interested stakeholders are in the project and if they can influence it positively or negatively.
2. helps us decide on an approach to managing them.

Question 9

Explain the content of the Power/Interest grid

Answer 9

3 x 3 grid with Power on the left, Interest at the bottom

Top:
Watch, Keep Satisfied, Actively Manage

Middle:
Keep onside

Bottom:
Ignore, Keep Informed

Question 10

How do you manage a Watch stakeholder?

Answer 10

Keeping my ears to the ground and occasionally chatting.

Question 11

How do you manage a Keep Satisfied stakeholder?

Answer 11

Involve them on the project, include them in status reports.

Question 12

How do you manage an Actively Manage stakeholder?

Answer 12

Always run decisions by the key players. Listen to their concerns and ideas. Present them with final recommendations.

Question 13

How do you manage a Keep Onside stakeholder?

Answer 13

Find ways to involve them in the project.

Question 14

How do you manage an Ignore stakeholder?

Answer 14

do nothing

Question 15

How do you manage a Keep Informed stakeholder?

Answer 15

Users of the solution, keep them informed.

Question 16

What do you do once you identified stakeholders and plotted them on the P/I grid?

Answer 16

I create a spreadsheet to keep monitoring them as they may change power/interest.

Name of stakeholder
Current power
Current interest
Current attitude
desired support, role, actions
Messages to convey
Actions to take

Question 17

How do you keep track of responsibilities/deliverables allocated to stakeholders?

Answer 17

I design a RACI matrix.

Responsible for performing the task
Accountable for making sure the task is of great quality
Consulted for providing information for a task
Informed about tasks being performed.