ISCOM 424 Entire Course Flashcards
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Uop ISCOM 424 Week 5 Supply Chain Metrics NEW
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Your team has been charged with identifying a set of KPI’s that will drive improvements throughout your supply chain.
Create a 15- to 20-slide presentation with speaker notes that addresses the following:
Explain the method(s) used to determine which metrics are the most important.
Provide justification for using these specific metrics
Align the metrics into the following four categories: Quality, People, Cost, Volume (include ordering and delivery)
Describe how your team will implement metrics and use the data that will be collected to drive the improvements.
Specify the following:
Frequency of data collection
Communication method used to present data
Escalation of supply chain issues based on data
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Uop ISCOM 424 Week 5 Supplier Performance Improvement Plan NEW
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ISCOM 424 Week 5 Supplier Performance Improvement Plan NEW
Identify a current supply chain problem within your company. Using your academic and professional experience develop a supply improvement proposal that addresses the following:
Draft a clearly defined problem statement.
Define the impact of the problem on the organization.
Identify the stakeholders that are impacted and the severity and frequency of the negative impact.
Draft recommendations to eliminate/reduce the occurrence of the negative impact.
Clearly define how a proposed change will be communicated and implemented.
Write a 1,050- to1,400-word improvement plan. This proposal should be written as a summary presentation that can be delivered to your company’s decision-makers.
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Uop ISCOM 424 Week 5 Learning Team Assignment Supply Chain Management Plan
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Develop a clear plan for improving supply chain operations. Outline this plan and use it as a guide when creating your presentation.
Begin by comparing and contrasting methods that may enhance your supply chain’s efficiencies. Your recommendations must include the outlook for your company’s production efforts and its customers.
Create a presentation with a minimum of 12 slides. Your presentation must include the following:
- The diagram from the Supply Chain Complexities assignment
- The proposal from the Best Practices for Customer Relationship Management assignment
- Your recommendations for enhancing efficiencies and predictions for the outcomes of your recommended methods
- At least one table that demonstrates clear, customized measures for process improvements. These measures must include performance measures, relationship measures, cost reduction measures, and any other measures you may recommend
- An illustrated chart or diagram that explains how collaborative planning, forecasting, and replenishment processes affect supply chain management
- A rationale for how your plan effectively carries out improvements in supply chain operations at Riordan Manufacturing
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Uop ISCOM 424 Week 5 Individual Assignment Globalization and Competition Training Document
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Your team has been charged with identifying a set
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Uop ISCOM 424 Week 4 Supply Chain Efficiency NEW
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Supply Chains may be efficient but not always effective. Why is it important to create a balance of efficiency and effectiveness in the supply chain?
Write a 700- to 1,050-word paper that does the following:
Identifies two areas within your supply chain that are efficient but not effective.
Explains changes that can be implemented to maintain efficiency and improve effectiveness.
Format your paper consistent with APA Guidelines.
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Uop ISCOM 424 Week 4 Learning Team Assignment Best Practices for Customer Relationship Management
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Riordan has assembled your team to create a CRM best practices proposal. You were chosen because of your exemplary skills in management and your ability to collaborate to create quick and effective results.
Write a 700 to 1,000-word proposal. Choose at least three specific processes in Riordan’s supply chain that directly affect customer satisfaction. Include a description of your assessment of customer satisfaction improvements and the organization’s ability to meet customer expectations. Provide support for recommended organizational process improvements and best practices for customer relationship management. Include support for how your recommendations will improve the supply chain operations.
Format your proposal consistent with APA guidelines.
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Uop ISCOM 424 Week 4 Individual Assignment Customer Lifetime Value Metric
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Use the course materials supplement Customer Lifetime Value Metric, found on your student Web page, to calculate the lifetime value of a customer who has recently contracted with Riordan Manufacturing.
Customer Lifetime Value Metric
Read the scenario below, then use the table to calculate customer lifetime value.
Scenario
Bilberry Beverages, Inc. is a newly acquired Riordan Manufacturing customer. Bilberry offers four flavors of berry soda. Each flavor requires its own bottle. Bilberry needs six pallets per month for each flavor. Pallets hold 700 bottles. Each bottle costs Riordan 18¢ to produce and label. Bilberry pays 38¢ per bottle, including shipping. Riordan absorbs the shipping cost, which is $12 per pallet.
The average contractor remains a loyal customer of Riordan Manufacturing for 7 years and losses account for only 4% of total sales over the average lifetime of these relationships.
Using these averages, and the figures provided in the scenario, calculate customer lifetime value for Riordan’s relationship with Bilberry Beverages, Inc.
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Uop ISCOM 424 Week 4 DQ 2
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ISCOM 424 Week 4 DQ 2
What processes and functions are strategic to Riordan Manufacturing?
Of these processes, which provide Riordan with a potential competitive advantage?
How can analyzing this information lead to the discovery of a core competency for Riordan?
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Uop ISCOM 424 Week 4 DQ 1
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How does supply chain visibility benefit the operations of a global supply chain?
What are some considerations that must be made when global communications are necessary for successful product delivery?
How do supply chain communications and visibility affect the competitive advantage of an organization?
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Uop ISCOM 424 Week 3 Voice of the Customer NEW
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With a focus on meeting customer requirements, the voice of the customer is an essential tool in driving organizational performance. As a Supply Chain professional, you have an obligation to be aligned with the customers you support, both internally and externally. You must become familiar with the value the customer expects from your organization.
Write a 700- to 1,050-word summary in which you discuss how the “voice of the customer” is applied in your company. Your summary will need to include the answers to the following questions:
How do you impact the results of your customers’ expectations based on your actions?
How do you manage internal versus external customer satisfaction?
What are some areas of improvement that you can initiate to improve customer satisfaction?
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Uop ISCOM 424 Week 3 Supply Chain Skills Assessment (Amazon) NEW
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In order to meet today’s supply chain challenges, training employees is vital to an organization. Your team has been given the responsibility to develop and implement a supply chain skills assessment and training plan.
Select a company used in Week 1 individual assignment and identify three key supply chain positions that you want to use in the skills assessment. Examples include: Supplier Order Management, Customer Order Management, and Operational Support.
Write a 1,050-word paper, and include the following:
Identify a key task within each of the three positions.
Determine how your team will assess employee competence within each task.
Determine a competency scale for each task.
Develop a training plan for each task based on the competence scale.
Include a supporting introduction on how your team developed the assessment and training plan.
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Uop ISCOM 424 Week 3 Learning Team Supply Chain Complexities
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Research the following aspects of Riordan Manufacturing:
- Mission
- Value proposition
- Customer-focused goals
Using your one diagram. Work together to find areas in the supply chain where inefficiencies occur.
Write a proposal of 800 - 1200 words to the director of supply chain operations. Include the following:
- Information about how the organization delivers its value proposition and goals to customers
- Your predictions about how management decisions may affect supply chain operations, with descriptions in your memo of how these decisions should be regulated
- A summary of the overall supply chain and your findings
- A description of two to three areas where the supply chain is successfully functioning
- An analysis on sources of complexity in the supply chain, including the following topics:
o Bottlenecking o Bull whip effect o Lost revenue o Understaffing o Overstocking o Other areas of weakness you detect
• Recommendations for best practices for Riordan’s supplier relationship management and procurement practices
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Uop ISCOM 424 Week 3 Individual Assignment Statement of Professional Ethics
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You are seeking a promotion to a supply chain management position. Your company requires each candidate to write a statement of ethics as part of the application process. Select three to five ethical considerations for supply chain managers regarding their behavior in supplier relations.
Write a 400 to 600 word paper describing the three to five ethical considerations you chose that analyzes how these issues can affect an organization’s supply chain and explains your professional goals for dealing with these ethical considerations.
Format your paper consistent with APA guidelines.
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Uop ISCOM 424 Week 3 DQ 2
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How has information technology changed customers’ expectations of product quality and delivery?
What supply chain management information would positively affect customer satisfaction?
What information may compromise customer satisfaction?
Provide an example of information technology’s effect on supply chain and organizational operations from your own life experience as a customer or from your organization’s experience as a supplier to its customers or other organizations
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Uop ISCOM 424 Week 3 DQ 1
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Consider your current workplace. What are some expectations your customers have?
How do these expectations affect your organization’s supply chain?
What actions should your organization take if it fails to meet customer expectations, and how could these actions affect lifetime customer value?