ITIL Flashcards
1
Q
Demand Management
A
Service Strategy Phase
2
Q
Service Portfolio Management
A
Service Strategy Phase
3
Q
Financial Management
A
Service Strategy Phase
4
Q
Service Catalog Management
A
Service Design Phase
5
Q
Service Level Management
A
Service Design Phase
6
Q
Supplier Management
A
Service Design Phase
7
Q
Capacity Management
A
Service Design Phase
8
Q
Availability and Continuity Management
A
Service Design Phase
9
Q
Information Security Management
A
Service Design Phase
10
Q
Request Fulfillment
A
Service Operation Phase
11
Q
Event Management
A
Service Operation Phase
12
Q
Incident Management
A
Service Operation Phase
13
Q
Problem Management
A
Service Operation Phase
14
Q
Access Management
A
Service Operation Phase
15
Q
Change Management
A
Service Transition Phase
