1. ITIL introduction

Question 1

what is ITIL4?

Answer 1

It is a information technology infrastructure library which is designed to ensure flexible , coordinated and integrated system for the effective governance and management of IT enabled services

Question 2

ITIL framework

Answer 2

The key components of ITIL 4 framework are ITIL service value system (SVS)

Question 3

What is SVS?

Answer 3

The svs represents how the various components and activities of the organisation work together to facilitate value creation through IT enabled services

Question 4

Core components of SVS

Answer 4

1. The ITIL service value chain
2. The ITIL practices
3. The ITIL guiding principles
4. governance
5. continual improvement

Question 5

ITIL service value chain

Answer 5

A operating model for service providers that covers all the key activities required to effectively manage products and services.

Question 6

Guiding principles

Answer 6

Recommendations that can guide an organisation in all circumstances , regardless of changes in its goals,strategies , type of work or management structure

Question 7

The four dimensional model OIPV

Answer 7

.organisation and people
. Information and technology
. Partners and suppliers
. Value streams and processes