Jason

Question 0

People are the most productive and have passion for their work when they agree with the values of the company.

Answer 0

Those who don’t may still be good people, but would be happier somewhere else.

Question 1

At productive companies, proccss is criticized—not people.

Answer 1

to let them feel more special than the people they lead.

Question 2

Life is too short to spend your time doing something you don’t love. And if you don’t love it,

Answer 2

and you don’t feel passionate about it, don’t waste your time.

Question 3

millennials don’t want to work for just anyone.

Answer 3

They want to know there are good people doing good things at the company they’re going to work for.

Question 4

Good judgment comes from experience. Experience, unfortunately,

Answer 4

often comes from exercising bad judgement.

Question 5

how individual goals affect the outcomes of others, groups become more cooperative and coordinated,

Answer 5

more likely to initiate problem-solving communication to overcome obstacles and achieve the group’s goal on time.

Question 6

we do stupid things to try and hit our numbers always come back and bite us in the ass.

Answer 6

protecting one’s turf” and “not coordinating with the other parts of the business.

Question 7

Retail means long hours, demanding customers, big money tied up in inventory, and low margins.

Answer 7

Q

Question 8

made his people’s growth and prosperity more important than his own welfare,

Answer 8

his workers doubled down on their commitment to the company.

Question 9

being handed a narrow list of robotic tasks and responses that squeeze the spontaneity, creativity, and individuality out of our day

Answer 9

while being relentlessly micromanaged by the know-less-than-us process police at headquarters.

Question 10

The essence of organizations is interdependence, and when these interdependent parts are put at war with one another with things like individual pay for performance,

Answer 10

the net result is the creation of a completely dysfunctional environment.

Question 11

When people are happy in their jobs, they aren’t apprehensive about money,

Answer 11

but when people are unhappy, money concerns reign supreme.

Question 12

Companies need to pay their workers, so why not help workers feel as if they control their own future and financial destiny?

Answer 12

This is the dignified and respectful way—simply another method to drive home the fact that management trusts the employees.

Question 13

don’t put up with slackers.

Answer 13

I was deluded by the desire for more praise

Question 14

first things first and second things not at all

Answer 14

Q

Question 15

Anything that doesn’t add value is waste.

Answer 15

Good business managers have an obligation to constantly eliminate it.

Question 16

Leaders can always compel obedience

Answer 16

through the threat of punishment or the seduction of gifts.

Question 17

But great leaders look out for their followers better than they look out for themselves

Answer 17

and always do so before taking care of their own interests.

Question 18

made his people’s growth and prosperity more important than his own welfare,

Answer 18

his workers doubled down on their commitment to the company.

Question 19

without growth there’s no prosperity for anyone in the organization

Answer 19

Q

Question 20

“but you have to understand that we’re a family here. We have many very talented people here and we trust them”

Answer 20

Q

Question 21

If you want to stop the battle between the haves and the have-nots and build productive companies,

Answer 21

teach the have-nots what the haves know.