Job Roles within catering

Question 1

What does the head chef do?

Answer 1

They’re in charge of the kitchen and is responsible for all aspects of food production, including menu planning, purchasing, costing, planning work schedules and hygiene

Question 2

What does a sous chef do?

Answer 2

They are in charge of production; they will take command of the actual production and the minute-by minute supervision of the staff and will prepare and cook dishes on the menu

Question 3

What does a pastry chef do?

Answer 3

They prepare pastry and dessert dishes

Question 4

What does a sauce chef do?

Answer 4

They prepare sauces and soups

Question 5

What does a commis chef do?

Answer 5

They help in all areas of the kitchen, generally doing the easier tasks and may be completing basic training to become a chef

Question 6

What does a kitchen porter do?

Answer 6

They clean after the chefs, does the washing and carries goods to and from the store

Question 7

What is a good skill for a head chef?

Answer 7

• Time management
• Organisation
• Presentation and creativity
• The ability to stay calm under pressure

Question 8

What does a restaurant manager do?

Answer 8

They manage the restaurant by takes bookings, showing information to the head chef, arranging training for staff, completes rotas and ensures the restaurant runs smoothly whilst also dealing with lability’s and sometimes complaints

Question 9

What does a head waiter do?

Answer 9

They meet, greet and seat customers and relay information to the staff and will also deal with complaints

Question 10

What does a waiter do?

Answer 10

They serve customers, clears tables and check that customers are satisfied with the service

Question 11

What does a head housekeeper do?

Answer 11

They are responsible for checking that all bedrooms are serviced correctly to maintain the hotel’s high standards

Question 12

What does a housekeeper do?

Answer 12

They are responsible for allocating jobs to room attendants and ensuring all areas are cleaned correctly

Question 13

What does a room attendant do?

Answer 13

They clean the rooms, changes the beds, checks that there are enough toiletries and clean towels and report any damage to property to housekeeper

Question 14

What does a maintenance officer do?

Answer 14

They check fixtures and fittings for any damage and will carry out repairs

Question 15

What does a head receptionist do?

Answer 15

They’re responsible for taking the bookings and ensuring the staff are given the correct information

Question 16

What does a assistant receptionist do?

Answer 16

They assist the head receptionist, helps customers to check in, deals with bills and answers the phone

Question 17

What does a porter do?

Answer 17

They deliver luggage to the bedrooms and helps with setting up rooms for conferences and events

Question 18

What does a night porter do?

Answer 18

They cover the reception at night and ensures queries or complaints are dealt with effectively or reported to management

Question 19

What does a hotel manager do?

Answer 19

They are charge of the day-to-day running of the business, and is responsible for making a profit and organising every department whilst running the hotel effectively

Question 20

What does a hotel assistant manager do?

Answer 20

They are in charge when the manager is absent and are responsible to the manager and may have work delegated to them by the manager

Question 21

What is a marketing manager?

Answer 21

They create and delivers a marketing strategy to promote sales within the business

Question 22

What is a Conference and banqueting manager?

Answer 22

They organise and runs all conference and banqueting events and ensures that the event runs smoothly, dealing with any problems or last minute changes

Question 23

What is a events manager?

Answer 23

They organise events like weddings, charity balls and other celebrations and help with the ideas that are provided to the customer including venue, music, food and design for table settings, furniture, lights and settings