KT5 - Designing and defining the solution

Question 1

What are the 6 steps of design thinking?

Answer 1

Empathise
Define
Ideate
Protoype
Evaluate
Create

Question 2

Provide a short summary of each step in design thinking

Answer 2

1. Empathise is to understand the customers
2. Define is to frame the problem to be solved
3. Ideate is to use divergent and convergent thinking to generate ideas
4. Prototype is to try out possible solutions
5. Evaluate the prototypes to learn where they don’t work and refine them
6. Create - develop the selected solution and launch into operation

Question 3

What is divergent thinking ?

Answer 3

Divergent thinking is a thought process or method used to generate ideas by exploring many possible solutions

Question 4

What in Convergent thinking

Answer 4

Convergent thinking focuses on coming up with the single , well established answer to a problem

Question 5

Describe the Double Diamond Model

Answer 5

The model is focused on the problem or opportunity
The needs and goals of the customers are always kept in mind
Divergent and convergent thinking is engaged with customers being involved whenever possible
The emphasis is on iterating to test,learn and improve

Question 6

What is the GAP Analysis process?

Answer 6

It is a systematic process whereby the existing situation is compared with the desired or target system in order to identify where there are differences and where changes are to be made

Question 7

What are the 5 steps of the gap analysis process?

Answer 7

1. Look at the existing situation
2. Define what the target state should look like
3. Compare the existing situation and the target state
4. Identify gaps to be addressed
5. Consider actions to address the gaps

Question 8

What are the 3 main headings of feasibility and provide a few examples of each

Answer 8

1. Business ( Strategic fit , Cultural fit,Timely)
2. Financial (within budget, Acceptable ROI)
3. Technical ( available,performance,secure)