L19 - Choosing a career

Question 1

1. Define ‘communication’ in about 20 words.

Answer 1

communication can be defined as a process of sharing facts, ideas, opinions, thoughts and information through speech, writing, gestures or symbols between two or more persons.

Question 2

Name the elements of the communication process.

Answer 2

The elements of the communication process are -
Sender – The person who sends the message. Also known as the source. Receiver – The person who receives the message
Message – Subject matter of communication. It may contain facts, ideas, feelings or thoughts.
Feedback – Receiver’s response or reaction or reply to the message, which is directed towards the sender.

Question 3

What is meant by Business Communication?

Question 4

“Letters are the best means of communication”. Do you agree with this
statement? Give reason.

Question 5

Give a short description of Voice Mail in about two sentences.

Answer 5

It is a computer-based system for receiving and responding to incoming telephone calls. It records and stores telephone messages through computer memory. The call can get the required information by dialing the voice mail number and then following the
instructions of the computer. The individuals
can also record their messages through voice
mail. The receivers at their own convenience
can get the message from the machines and
take action accordingly.