Language and communication notes

Question 1

Formal internal language

Answer 1

Planned communication among insiders( such as memos, reports, e-mail, instant messages, executive blogs, conference calls and presentations) that follows the company’s chain of command

Question 2

Formal external language

Answer 2

Planned communication with outsiders (letters, reports, speeches, websites, instant messages, news releases and advertisements and executive blogs)

Question 3

Informal internal language

Answer 3

Casual communication among employees (such as email, instant messages, face-to-face conversations, phone calls, team blogs and wikis) that do not follow the company’s chain of command

Question 4

Informal external language

Answer 4

Casual communication with suppliers, customers, investors and outer insiders (such as face-to-conversations, e-mail, instant messages, phone calls and customer-support blogs)

Question 5

Simple, short Difference between language and communication

Answer 5

Where language is a tool, communication is an experience.

Question 6

What is communication

Answer 6

an act of interchanging ideas, information, or messages from one person or place to
another, via words or signs which are understood to both parties.”

Question 7

Big differences from language and communication

Answer 7

1. Language is a system of communication that relies on verbal or non-verbal codes to transfer information. Communication is a way of
   interchanging messages or information between two or more people, focusing on the message.
2. Language is a tool of communication. Communication is a process of transferring messages.
3. Language changes dynamically, as new words can be created. Communication is considered static, as its basic steps remain
   unchanged.
4. The basics of communication do not change. However, new words are added to the dictionary of language almost daily.

Question 8

Table with differences in language and communication

Answer 8

Meaning Language implies the system of communication which relies on the verbal or non-verbal codes, used in transferring information.
Communication refers to the way of
exchanging message or information
between two or more people.
What is it? Tool-L
Process-C
Stresses on Signs, words and symbols-L
Message-C
Occurs in Primarily, in auditory channels
All sensory channels-C
Change Dynamic-L
Static-C

Question 9

Why communication necessary and elements

Answer 9

Communication is necessary for any group to
function effectively. It is, at its core, a two-way
activity, consisting of seven major elements:
sender, message, encoding, channel, receiver,
decoding, and feedback.

Question 10

Diversity of communication

Answer 10

1. Today, there are a variety of communication channels available: face-to-face, phone calls, emails, social media platforms, brochures, advertisements, television, signs, fliers, reports and more.
2. Feedback is essential, for it is then that the process of communication comes full circle.
3. The process of communication affects all sensory channels, as it can occur in a variety of ways.

Question 11

Five forms of communication

Answer 11

Verbal Communication. Verbal communication occurs when we engage in speaking with others. ● Non-Verbal Communication. What we do while we speak often says more than the actual words.
● Written Communication. Whether it is an email, a memo, a report, a Facebook post, a Tweet, a contract, etc. .
● Listening
● Visual Communication.

Question 12

Verbal communication

Answer 12

occurs when we engage in speaking with others.
It can be face-to-face, over the
telephone, via Skype or Zoom, etc.
Some verbal engagements are
informal, such as chatting with a
friend over coffee or in the office
kitchen, while others are more
formal, such as a scheduled
meeting.

Question 13

Non-Verbal Communication

Answer 13

What we do while we speak often says more than
the actual words. Non-verbal communication
includes facial expressions, posture, eye contact,
hand movements, and touch.
For example, if you’re engaged in a
conversation with your parents about your
cost-saving idea, it is important to pay
attention to both the their words and their
non-verbal communication. Your parents
might be in agreement with your idea verbally,
but their nonverbal cues: avoiding eye
contact, sighing, scrunched up face, etc.
indicate something different.

Question 14

Written Communication

Answer 14

Whether it is an email, a memo, a report, a
Facebook post or Tweet. The goal is to
disseminate information in a clear and concise
manner.
Poor writing skills often lead to confusion and
embarrassment, and even potential legal
jeopardy.
One important thing to remember about written
communication, especially in the digital age, is
the message lives on, perhaps in perpetuity.

Question 15

Listening

Answer 15

The act of listening does not often make
its way onto the list of types of
communication.
But its perhaps one of the most important
types of communication because if we
cannot listen to the person sitting across
from us, we cannot effectively engage
with them.

Question 16

Past communication

Answer 16

Traditional communication can be defined as the physical act of transferring information. We speak, hear, send and receive text and instant messages, and transmit e-mail. We engage in phone conversations; we listen to MP3s, radio, and TV; we read and write.
Early models of communication present
linear, one-way process of a message from
sender to receiver and affected by noise.

Question 17

Present communication

Answer 17

Social communication refers to the emergence of verbal and nonverbal skills, social interaction, and social cognition. It is often viewed as a form
of communication that is ‘unwritten’ and that people seem to ‘just know. Later models include feedback which creates a cyclical process.