Learning Aim A Flashcards

1
Q

Nurses

A
Types: Child, Adult, Mental health and disability.
Skills: 
Listening and communication
Caring
Teaching and advising/ councelling
Good judgement and management
Provide person-centred care- meet individual needs/ subject knowledge
Qualities:
Care
compassion
communication
competence
courage
commitment
Regulatory body: NMC (Nursing and Midwifery Council)
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2
Q

Midwives

A
Types of care they provide: Antenatal and Postnatal
Skills:
Excellent communication/listening skills
Practice skills
Ability to remain calm under pressure
Teamwork skills
Good time and management skills
Qualities:
Emotional and mental strength
Patience
Maturity
An understanding and caring attitude
Ability to get on with people from different backgrounds
Regulatory body: NMC (Nursing and Midwifery Council)
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3
Q

Doctors

A
To become a doctor you have to meet professional standards.
Skills:
Able to examine patients thoroughly
Discuss treatments and plans effectively
Able to perform under pressure
Good hand-eye co-ordination
Think outside the box
Qualities: 
Passion
Compassionate
Good hygiene
Patient
Regulatory body: CQC (care quality commission) and BMA (British Medical Association)
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4
Q

Occupational therapists

A
Help those who have difficulty carrying out the practical routines of daily life.
Skills:
Knowing how to clean/cook
Provide good and effective advice
Know how to use equipment
Adapt to working environment
Qualities:
Maturing
Patient
Caring
Loving
Regulatory body: CQC (Care Quality Commission)
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5
Q

Healthcare assistant:

A
Support older people and their families, children and young people, people with learning disabilities and mental health problems.
Skills:
Communication and active listening skills
Organisation skills
Hands on with patients
Able to follow instructions
Qualities:
Caring
Kind
Cheerful
Friendly
Regulatory body: CQC (Care Quality Commission)
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6
Q

Care manager/assistant

A
They are carers who provide practical health and support for people who have difficulties with daily activities. 
Skills:
Offering support
Communication
Being able to bear pressure
Teamwork
Knowledge
Qualities:
Able to empathise
Nurturung
Caring
Fast learner
Commitment
Regulatory body: CQC (Care Quality Commission) and HSE (Health and Safety Executive)
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7
Q

Support workers

A
Link with a healthcare/nursing assistant and supervises them.
Skills
Mental strength
Drivers license
Ability to get on with all age groups
Computer skills
Qualities:
Patient
Great communicator
Emapthy
Honesty
Caring
Regulatory body: CQC (Care Quality Commission)
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8
Q

Social Worker

A
Ensure vulnerable people are safeguarded from harm and provide help and support for them of all ages
Skills
Active listening skills
Tolerance
Emotional Intelligence
Organsiation
Communication
Qualities: 
Empathy
Inner strength
Caring
Regulatory body:
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9
Q

Youth Workers

A
Guide and support young people in their personal, social and educational development to help them reach their full potential.
Skiils
Strong commitment
Flexibility
Patient
Qualities:
Supportive
Understanding
Ability to work independantly
Regulatory body: Local Council Officials
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10
Q

Policies and procedures that need to be followed

A
Confidentiality
Safeguarding
Code of Conduct
Hygiene
Race relations act/ Equality act
Human Rights
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11
Q

Routines that are supported on a daily basis

A
Updating staff
Hospital rounds
Hygiene
Medication
Daily support
Pain management
Targets
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12
Q

Equipment/Adaptations that will be priovided

A
Appointment times
Needles/Medication
Dietary requirements/Menus
Basic checks/Observations
Translator/ interpreter
Different birthing suites
Medication bowls
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13
Q

Assessments that will be carried out

A

NMC checks
Patient review forms
Change positioning
Observations

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14
Q

Types of rehabilitation provided

A
Assisting patients
Change positioning
Physiotherapy
Working with other agencies
Alternative therapy/ art therapy
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15
Q

Care value basis

A
Accountability
Safeguarding
Confidentiality
Empowerment
Anti-discrimination
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16
Q

Accountabilty

A

Accepting and ensuring the organisation needs to be safe

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17
Q

Safeguarding

A

A precautionary measure to prevent injury or abuse

18
Q

Confidentiality

A

Entrusted, secret information not to be open for general discussion or publication

19
Q

Empowerment

A

Enabling individuals to make their own decisions to make them feel better of themselves and not a burden to society.

20
Q

Anti-discrimination

A

Being against treating one group or individual less fairly than another

21
Q

Benefits of empowering

A
Increases confidence
Feel reassured
Increase Independence
Involved in your own care
Have trust in the service
22
Q

Consequences of not empowering

A

Lose trust in the service and the service provider
Lower self-esteem
Uninformed and confusion is created

23
Q

Benefits of safeguarding

A

Feel a sense of security/safety- likely to confide in the service user
Safe practice
Feel protected
Good reputation
Less service user exposed to unnecessary risk

24
Q

Consequences of not safeguarding

A
Refuse to use the service
Service user at risk of harm
At risk of harm from the public
Opens service users to abuse
Service user needs and care not being put first
25
Q

What is a care plan?

A

A plan that sets out how your care and support needs will be met

26
Q

Care Planning: SMART

A
Specific
Measurable
Achievable
Realistic
Time bound
27
Q

Triangle of care

A

You always have someone to offer support. E.g: If you didn’t have an informal carer, you’d still have support from the service providers.
Informal carer- Bottom left
Service user- Bottom right
Service provider- Top

28
Q

Ways of monitoring

A
Line management
Internal inspections from relevant agencies
Whistle-blowing
Service user feedback
Criminal investigations
29
Q

Line management

A

Should have a manager who you can identify and contact if you have a problem.

30
Q

Internal inspections from relevant agencies

A

OFSTED and CQC. They ensure standards are met and have no connection to the organisation, so aren’t biased.

31
Q

Whistle-blowing

A

A member of staff raising a concern over a different member of staff

32
Q

Service user feedback

A

Needs to be recorded from online surveys and questionnaires.

33
Q

Criminal investigations

A

Usually when a group of staff have whistle-blown.

Two examples: Midstaffordshire and the winter bourne view.

34
Q

Positives of having these ways of monitoring

A

High quality care
Better environment for staff and service users
Objective/ identifying gaps to fix the problems
Staff make sure they do their job properly

35
Q

Negatives of not having these ways of monitoring

A
Unfair treatment
Patient neglect
Poor organisation
Lack of professionalism
Affects PIES needs
Negligence
36
Q

Negligence

A

Not meeting appropriate needs and putting service users at risk.

37
Q

The 6 C’s

A
Commitment
Courage
Compassion
Care
Competence
Communication
38
Q

How do Cedars implement a whistle blowing policy?

A

Contact managers on all levels and contact them
There are different lines of management you can approach
If it were serious you would let an internal member of staff know, if it needs to be, it can be further investigated externally. This includes the police, OFSTED etc.

39
Q

How can service users complain?

A

Write a review online

Go to a member of staff- Manager

40
Q

Positives of OFSTED inspecting Cedars

A

Improvement of services (as they identify gaps)
Objective, unbiased review
Fair grading of settings
Improves the reputation of the nursery

41
Q

Negatives of OFSTED inspecting Cedars

A
Could damage reputation
Affects motivation and moral
Lack of trust amongst professionals
Safeguarding issues
More mistakes being made
42
Q

How will monitoring and evaluating impact on patient care and professional standards?

A
Patient care: 
Long term emotional support
Better public health
Opinions/views listened to
Improved access
Parents feel safe and trust the service
Professional standards:
Integrated services- easier to be part of a multi-disciplinary team
Easier to share information
Parents receive appropriate information 
Effective communication
Long-term support offered