Learning & Development

Question 1

Training provided to employees at the work site utilizing demonstration and performance of job tasks.

Answer 1

On-the-job training (OJT)

Question 2

Related to technical skills training; often a partnership between employers and unions.

Answer 2

Apprenticeship

Question 3

People who learn best by relying on their sense of hearing.

Answer 3

Auditory learners

Question 4

Process of broadening a job’s scope by adding different tasks to the job.

Answer 4

Job enlargement

Question 5

Document that guides employees toward their goals for professional development and growth.

Answer 5

Individual development plan (IDP)

Question 6

Assessment tools that present prospective leaders with sample situations and problems they might encounter in a work environment.

Answer 6

Situation judgment tests (SJTs)

Question 7

System that holds course content information and has the capability of tracking and managing employee course registrations, career development, and other employee development activities.

Answer 7

Learning management system (LMS)

Question 8

Electronic media delivery of educational and training materials, processes, and programs.

Answer 8

E-learning

Question 9

Ability to influence, guide, inspire, or motivate a group or person to achieve their goals.

Answer 9

Leadership

Question 10

Training and professional development programs targeted at assisting management- and executive-level employees in developing the skills, abilities, and flexibility required to deal with a variety of situations

Answer 10

Leader development

Question 11

Instructional systems design framework consisting of five steps that guide the design and development of learning programs.

Answer 11

ADDIE model

Question 12

Activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs.

Answer 12

Developmental activities

Question 13

People who learn best by relying on their sense of sight.

Answer 13

Visual learners

Question 14

Acquisition and/or transfer of knowledge within an organization through activities or processes that may occur at several organizational levels; ability of an organization to learn from its mistakes and adjust its strategy accordingly.

Answer 14

Organizational learning

Question 15

Progression through a series of employment stages characterized by relatively unique issues, themes, and tasks.

Answer 15

Career development

Question 16

Relationship in which one person helps guide another’s development.

Answer 16

Mentoring

Question 17

Form of webconferencing where a presenter facilitates communication of material or information to an audience in real time.

Answer 17

Webinar

Question 18

Career development programs that identify meaningful career paths for professional and technical people outside traditional management roles.

Answer 18

Dual career ladders

Question 19

Movement between different jobs.

Answer 19

Job rotation

Question 20

Instructional design model based on concept that training should be tightly focused on specific performance measures that the organization has determined are important.

Answer 20

Action mapping

Question 21

Instructional design model that works to gain feedback and build models early in the process; generally has three phases: preparation, iterative design, and iterative development.

Answer 21

Successive approximation model (SAM)

Question 22

Using the Internet to conduct meetings and give presentations to an audience who has joined the meeting remotely.

Answer 22

Webconferencing

Question 23

Preparing, implementing, and monitoring employees’ career paths, with a primary focus on the goals and needs of the organization.

Answer 23

Career management

Question 24

Learning/development programs offered initially in a controlled environment with a segment of the target audience.

Answer 24

Pilot programs

Question 25

Actions and activities that individuals perform in order to give direction to their work lives.

Answer 25

Career planning

Question 26

Process of increasing a job’s depth by adding responsibilities to the job.

Answer 26

Job enrichment

Question 27

Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises.

Answer 27

Assessment centers

Question 28

Planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training.

Answer 28

Blended learning

Question 29

Focused, interactive communication and guidance intended to develop and enhance on-the-job performance, knowledge, or behavior.

Answer 29

Coaching

Question 30

People who learn best through a hands-on approach; also called tactile learners.

Answer 30

Kinesthetic learners

Question 31

Process of delivering educational or instructional programs to locations away from a classroom or central site.

Answer 31

Distance learning

Question 32

Process by which employees are provided with the knowledge, skills and abilities (KSAs) specific to a task or job.

Answer 32

Training

Question 33

Organization characterized by a capability to adapt to changes in environment.

Answer 33

Learning organization