Lec 1 Managment

Question 1

What is health industry and therapeutic services
And include what

Answer 1

Health industry is providing diagnostic preventive remedial

Therapeutic services such as doctors nurses hospital privet public voluntary organisation

It include medical equipment and pharmaceutical manufactures and insurance billing

Question 2

Direct care setting

Non direct care setting

Answer 2

Direct care setting : the organization provide the care directly to the patient Clint resident who seek services from that organisation

Non direct care setting : not directly involve in providing care to person needing health services ! Support the health of individual through products or services made available to direct care setting

Question 3

Types of non direct care setting

Traditional

Alternative

Answer 3

Traditional ; non direct care setting : not directly involve in providing care to person needing health services ; but still paid through insurance billing

Alternative : non direct care setting ; include companies focused on population and consumer products : very rarely paid through insurance billing

Question 4

Health care employment growth

Greatest growth

Largest growth

Answer 4

Greatest growth in managerial position will occur in outpatient center , clinics physician practises

Largest growth number will occur in hospital due to seize of sector

Question 5

Managers needed

Answer 5

To make curtain that organization task are carried in the best way possible

To achieve organisational goal

And that appropriate resource include

Human , finance resources are adequate

To support the organisation

Question 6

Definition of management

Managers work through other to

Answer 6

The process comprised of

Social , technical , function , activity

Occurrence with in organization

For purpose accomplished

Predetermined objective with human and other resource

Accomplish organisational goal

Question 7

Management function

Answer 7

Planning

Organise

Staffing

Controlling and directing

Decision making

Question 8

Management function

Planning

Answer 8

Set a direction

Determine what need to be accomplished

Means

Setting priorities

And

Determine performance target

Question 9

Management function

Organise

What is determine position

Answer 9

The overall designing the organisation or specific division unit or services which meander is responsible

Means

Designing reporting relationship and intentional pattern of interaction

Determine position is teamwork assignment, distribution of authority, responsibility , is critical component of this function

Question 10

Management function; staffing

Answer 10

Acquiring retaining human recourse

Developing maintaining workforce

Through various stages and tactics

Question 11

Management function

Controlling
And
Directing

Answer 11

Controlling : .monitoring activity and preference
Taking appropriate action
For corrective action
To increase preference

Directing : initiating action in the organization
Through effective leadership ,motivation of
Communicate with subordinate

Question 12

Management function

Decision making

Answer 12

Critical component of this function

Means
Making effective decision based On consideration Of benefits

And drawback the alternative

Question 13

Competency

Answer 13

The term competency refers to state of individual that has requisite adequate ability or qualities to perform certain function

Question 14

Competencies conceptual skills

Answer 14

The skills that involve ability to critically analyse and solve complex problem 

Question 15

Competencies technical skills

Answer 15

Skills that reflect experts or ability to pre-form specific work task

Question 16

Competencies interpersonal skills

Answer 16

Skills that enable the manager to communicate with and work will other individual weather, they were peers or supervisor subordinate 

Question 17

Management position, hierarchy and control

Answer 17

Hierarchy of management means the authority or power is delegated downward in the organisation and the lower level management have less authority from higher level management. That scope responsibility is much greater.

Question 18

Organisational structure, vertical structure

Answer 18

Vertical structure is size of complexity of specific health services organisation will dictate particular structure

Question 19

Organisational structure, metric, structure, and metrics model recognisation

Answer 19

Organisation is the team based model and
service line management model

metrics model recognise a
strict functional structure may limit the organisation flexibility, and carry out the work and the expertise of other discipline needed on continuous basis

Question 20

Focus on management,
and what is the three functional management?

Answer 20

Effective healthcare management involved, exercising professionals, judgement skills, and carry out the aforementioned managerial function at three level self , team /unit, organisational wide

Question 21

Self-management

Answer 21

Manager must be able to manage himself or herself as well as time information space materials being responsive and following through the peers supervisor and client, maintaining positive attitude and high motivation, dividing and applying a appropriate skills and competencies 

Question 22

Unit/team management 

Answer 22

The expert of the manager at this level, managing other in term effectively completing the work through task, interdependence 

Question 23

Organisational management

Answer 23

Manager must work together as a part of large organisation to ensure organisational wide pre-formants and organisational viability 

Question 24

Organisation, culture vision, mission value

Answer 24

Culture known as believes attitude behaviour shared among organisation member 

Values principle, that organisational believes in that guide the activities

Mission Organisation purpose

 Vision desired future state, describing what the organisational will be recognised and known

Question 25

Talent management 

Answer 25

Requirement, retention, training and developing high. Skilled employee

Human resource are critical to healthcare organisation

healthcare organisation, compete with each other for the greatest and best talents, 

Manager for 10 minutes

Question 26

Strategic planning and strategy development

Play a key role in determining the future of organisation through? 

Strategic planning :

Answer 26

Through Strategic planning process

Strategic planning process of identifying desired future date of the organisation, and means to achieve it 

Question 27

Insure high-performance

 1-Hight Performance organisation are 

2-stakeholders are expected, and in many cases, demanding?

3- want to make sure that services provided in

Answer 27

1-are results oriented


2-acceptable level of Preformance in healthcare organisation


3- save convenient, low-cost, high-quality environment 

Question 28

Ensuring a positive patient experience

1-organisation increasingly recognise that high quality customer service are 

2- with the shift off value based Preformance, public and commercial are now paying for care on?

3-patient experience definition

Answer 28

1-required

2-on basis,, clinical quality and patient perception on care and customer service

3-sum of all interaction, shaped by organisational culture, that influence patient reception on the continuum of care 

Question 29

Leadership development and succession, planning

1- Leadership development definition

2- Leadership development activity include

Answer 29

1-Leadership development, educational interaction skill, building activity improve the leadership capabilities of individual 

2-leadership development activities include structure, course monitoring 360° feedback personal coaching job enlargement 

Question 30

Innovation and change management 

3-achieving and  staining, high-performance request making 

4- type of innovation

5-change management 

Answer 30

Healthcare organisation cannot be static 

Environmental force required adaptation.

Improvement in organisational structure and process

4-managerial innovation operational innovation


5-change management management change is the structured management approach to improve the organisation and its pre-formants, based on knowledge and pre-formants gab 

Question 31

Curate research in healthcare management,

best practice of managers

Leader behaviours

Huddling for patient, safety and quality 

Answer 31

1- Employee engagement, staff equation development staff frontline  empowerment, leadership, , alignment and development

2- decision, making and creating culture of caring

3- empowering staff for taking action, engaging with employee through the word
Recognition, ideas, solicitation for improvement and aligning stuff, personal value with organisational mission