Lecture 1 - Intro

Question 1

Examples of how we will manage people

Answer 1

• supervising assistants, technicians, new staff, training staff
• pharmacist in charge during shift
• preceptor to future students

Question 2

Examples of how we will manage processes

Answer 2

• create work schedules

- managing narcotics, inventory, orientations

Question 3

Examples of how we will manage teams or organizations

Answer 3

If we become owners, pharmacy managers, implementation of new systems or change management

Question 4

Management Theory:

-Describe Frederick Taylor

Answer 4

• most interested in efficiency
• assumes that most efficiency gained by workers in specialized jobs (standardization of tasks)
• *hired people based on skills and abilities

Question 5

Management Theory:

-Describe Frank & Lillian Gilbreth

Answer 5

-determined the productivity of workers through time management and motion studies

Question 6

Management Theory:

-Describe Henri Fayol

Answer 6

• Command and control type of management
• Simple model of how management interacts with personnel
• top/down model
• still seen in pharmacies a little
• someone is a boss
• wanting to work now more as a team

Question 7

Management Theory:

-Max Weber

Answer 7

• Hierarchial management
• Well defined line of authority with clear rules and regulations of workers

Pro: you know exactly who to go to if there is a problem

Con: you’re told what to do every day and have to listen to the boss’s ideas even if you don’t agree with them

Question 8

Fayol has 14 principles of management, list a few

Answer 8

• division of work (divide work to get more done)
• unity of direction (everyone knows goals and direction of business)
• equity (everyone should be paid the same for the same job)

Question 9

What are Fayol’s 5 Functions of Management ?

Answer 9

1) Planning
2) Organizing
3) Commanding
4) Coordinating
5) Controlling