Lecture 3

Question 1

7 soft skills while talking to patients

Answer 1

• comprehensive list of items needed
• photography
• patient friendly terms
• no tx is an option
• value your service
• team needs to believe like you

Question 2

whats on a “menu”

Answer 2

all the services provided, nothing more
- inform them what other specialists can offer

Question 3

what skills should be improved or focused on

Answer 3

the ones that can be used for every pt everyday, not just the high end sledom used ones

Question 4

instead of bite

Answer 4

close

Question 5

instead of blood

Answer 5

heme

Question 6

instead of bite block

Answer 6

mouth pillow

Question 7

instead of need a crown

Answer 7

would benefit from a crown

Question 8

instead of need to grab faculty

Answer 8

rest your jaw, and let this step set up

Question 9

adjusting opposing dentition instead

Answer 9

polishing smooth interaction of new crown

Question 10

instead of save

Answer 10

maintain

Question 11

team closing

Answer 11

need team to be able to sell dentistry too, be open aboout money, cost of service and business
- if team thinks something is too expensive, already lost

Question 12

whats a “kate”

Answer 12

person who separates clinical from financial

Question 13

what is EOB

Answer 13

explanation of estimated plan payment based on pts eligibility and contract benefits

Question 14

what is production

Answer 14

original sticker price

Question 15

what are collections

Answer 15

money taken in by the office for the service

Question 16

3 reasons for gap between production and collections

Answer 16

• in network insurance
• insurance write off
• courtesy

Question 17

what happens if pt maxed out benefits

Answer 17

office has to honor and charge them what insurance is responsible for

Question 18

out of network payout

Answer 18

• insurance pays whatever decided percent of decided amount
• pt pays remaining
• if cost is 200, insruance agrees 160 at 80%, they pay 128 and pt pays 78 to meet difference

Question 19

what is predetermination

Answer 19

complimentary benefits analysis