Lesson 1: Introduction Of Management

Question 1

According to Robbins and Coulter, they are someone who coordinates and oversees the work of other people so organizational goals can be accomplished.

Answer 1

Manager

Question 2

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located.

Answer 2

The universality of management

Question 3

Employees either manage or are managed

Answer 3

The reality of work

Question 4

Management offers challenging, exciting, and creative opportunities for meaningful and fulfilling work.

Answer 4

Rewards and challenges of being a manager

Question 5

Successful managers receive significant monetary rewards for their efforts

Answer 5

Rewards and challenges of being a manager

Question 6

Understanding management concepts and how managers think will help you get better results at work and enhance your career.

Answer 6

Gaining insights into life at work

Question 7

Setting goals and deciding on the tasks and resources needed to attain them.

Answer 7

Planning

Question 8

Assigning tasks, grouping tasks into departments, and allocating resources to departments

Answer 8

Organizing

Question 9

Using influence to motivate employees to achieve organizational goals

Answer 9

Leading

Question 10

Monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed

Answer 10

Controlling

Question 11

Canadian academic and author Henry Mintzberg identified three main categories of roles
played by managers with ten subtypes. What are they?

Answer 11

Informational, Interpersonal, Decisional

Question 12

Seek and receive information from a variety of sources (web, industry journals, reports, and contacts).

Answer 12

Monitor

Question 13

Pass information on to others in the organization through memos, e-mails, phone calls, etc.

Answer 13

Disseminator

Question 14

Transmit information to people outside the organization through speeches, interviews, and written communication.

Answer 14

Spokesperson

Question 15

Perform formal duties like greeting visitors and signing contracts and other legal documents.

Answer 15

Figurehead

Question 16

Motivate, train, counsel, communicate, and direct subordinates.

Answer 16

Leader

Question 17

Maintain and manage information links inside and outside the organization.

Answer 17

Liaison

Question 18

Initiate projects that lead to improvements; delegate idea-generation responsibilities to others and identify best ideas to act on.

Answer 18

Entrepreneur

Question 19

Take corrective action during conflicts and crises; resolve disputes among subordinates.

Answer 19

Disturbance Handler

Question 20

Decides who receives resources, manage schedules and budgets, and set priorities.

Answer 20

Resource Allocator

Question 21

Represent a team, department, or organization regarding contracts, union negotiations, etc.

Answer 21

Negotiator

Question 22

Responsible for the whole organization

Answer 22

Executive management (or “top management”)

Question 23

Concerned about the long-term future, the external environment, and the
organization’s overall success

Answer 23

Executive management (or “top management”)

Question 24

Example titles: CEO, president, chairperson, executive director, etc.

Answer 24

Executive management (or “top management”)

Question 25

Responsible for business units and major departments

Answer 25

Middle management

Question 26

Implement the overall strategies and policies defined by top managers

Answer 26

Middle management

Question 27

Concerned about the near future

Answer 27

Middle management

Question 28

Example titles: department head, division head, director of research and
development

Answer 28

Middle management

Question 29

Responsible for the production of goods and services

Answer 29

First-line management

Question 30

Concerned application of rules and procedures to achieve efficient production,
provide technical assistance, and motivate subordinates

Answer 30

First-line management

Question 31

Example titles: supervisor, line manager, office manager

Answer 31

First-line management

Question 32

He said that managers need three main
skills for them to be successful in their roles.

Answer 32

Robert L. Katz

Question 33

Skills required in successful management according to Robert Katz.

Answer 33

Technical skills, Interpersonal skills, Conceptual skills

Question 34

Job-specific knowledge and techniques needed to proficiently perform
work tasks

Answer 34

Technical skills

Question 35

The ability to work well with other people individually and in a
group

Answer 35

Interpersonal skills

Question 36

The ability to think and to conceptualize about abstract and complex
situations

Answer 36

Conceptual skills

Question 37

They categorize the major sources of change that impact the
way managers plan, organize, lead and control.

Answer 37

Robbins and Coulter

Question 38

Major sources of change that impact managers

Answer 38

Focus on the customer, technology, social media, innovation, sustainability, the employee

Question 39

Amazon.com has been lauded for being customer-focused. After
doing a quick visit to their website, can you think about how a manager at the company
demonstrates their being customer-focused?

Answer 39

Focus on the customer

Question 40

Have you heard of the company, Zoom, in 2019? Probably not.
But, during the pandemic, using the platform has become quite commonplace. What do
you believe has led to Zoom’s success even with the existence of other types of
communication platforms?

Answer 40

Focus on technology

Question 41

Facebook. Instagram. Twitter. TikTok. Imagine yourself working
in one of these companies as a manager, and ask yourself what issues might you be
dealing with on a regular basis.

Answer 41

Focus on social media

Question 42

You may have heard of South Korea’s impressive response to the
pandemic with their innovative approach in combining technology, policy, and
knowledge about their society. The interesting thing about innovation is that even with
the right tools and technology, any plan that relies on these two can ultimately fail. If
you were a manager during these trying times, what do you think should also be
considered to ensure success?

Answer 42

Focus on innovation

Question 43

People, profit, planet: this is also referred to as the triple bottom
line. Imagine yourself as a manager at a clothing company of your choice. What management practices do you believe you should advocate to make sure your
organization satisfies the triple bottom line?

Answer 43

Focus on sustainability

Question 44

As much as we, humans, would like to consider ourselves
efficient and effective in fulfilling our jobs, we are not machines. We possess natural
characteristics and demonstrate needs that a quick oil change or software upgrade
cannot fix. If you were a manager today, how might you approach your employees to
help ease the burden that the pandemic is causing?

Answer 44

Focus on the employee