Lesson 7C: Communication

Question 1

types of communication

Answer 1

verbal, nonverbal, formal, informal

Question 2

through the use of oral and written words.

Answer 2

verbal

Question 3

through body movements, gestures, facial expressions, eye contact, and by touching.

Answer 3

nonverbal

Question 4

if communication takes place within prescribed, routine organizational work arrangements.

Answer 4

formal

Question 5

if communication is not defined by an organizations hierarchical structure.

Answer 5

informal

Question 6

direction and flow of communication

Answer 6

vertical, upward, downward, horizontal/lateral, diagonal communication

Question 7

communication flow between people belonging to different organizational levels.

Answer 7

vertical communication

Question 8

flow of vertical communication (UPWARD)

Answer 8

employees/workers → supervisor → divisional/departmental head → assistant general manager → general manager → managing director

Question 9

flow of vertical communication (DOWNWARD)

Answer 9

managing director → general manager → assistant general manager → divisional/departmental head → supervisor → employees/workers

Question 10

flow of information from an employee who belongs to a lower/ hierarchical level.

Answer 10

upward communication

Question 11

flow of upward communication

Answer 11

workers → production supervisor → assistant production manager → manager-production

Question 12

flow of information from the manager, who belongs to a higher hierarchical level, to the subordinates/employees, who belong to lower hierarchical level.

Answer 12

downward communication

Question 13

flow of downward communication

Answer 13

president → vice-president → assistant vice-president

Question 14

members of cross-functional teams who belong to different units/departments but occupy the same and facilitate coordination.

Answer 14

horizontal/lateral communication

Question 15

entails communication with someone or others who belong to different departments/ units and different hierarchical levels.

Answer 15

diagonal communication

Question 16

said to be beneficial because of its efficiency and speed.

Answer 16

diagonal communication

Question 17

barriers to communication

Answer 17

filtering, emotions, information overload, defensiveness, language, national culture

Question 18

the shaping of information communicated in order to make it look good or advantageous to the receiver.

Answer 18

filtering

Question 19

the interpretation of communications may be influenced by extreme emotions felt by the receiver.

Answer 19

emotions

Question 20

too many pieces of information received may have a negative effect on a person’s processing capacity

Answer 20

information overload

Question 21

the act of self-protection when people are threatened by something or someone.

Answer 21

defensiveness

Question 22

could also hamper good communications because words used may have different meanings to different people. Belonging to different age, educational, or cultural group.

Answer 22

language

Question 23

just like the language, the prevailing national culture may also cause problems in communication among members of an organization, especially if its multi national company.

Answer 23

national culture

Question 24

tips for overcoming communication barriers

Answer 24

using feedback and using simple language

Question 25

done by asking questions about a memo sent to subordinates or by asking them to give their comments or suggestions.

Answer 25

using feedback

Question 26

done by avoiding uncommon terms and flowery words that may just cause misinterpretation.

Answer 26

using simple language