Listening Flashcards

1
Q

You’re not listening to me

A

Support:

  1. “I hear your concern, and I want to assure you that I am listening.”
  2. “I hear you saying that you feel unheard, and I want to address that.”
  3. “Your perspective is important to me, and I’m here to support you.”
  4. “I’m here to stand by you and help address any concerns you may have.”

Empathy:

  1. “I understand that feeling unheard can be frustrating, and I’m sorry if I’ve contributed to that.”
  2. “I can see how you might feel that way, and I want to acknowledge your feelings.”
  3. “It sounds like you’re feeling frustrated, and I want to validate that.”
  4. “I hear you expressing that sentiment, and I want you to know that I’m here to understand and support you.”
  5. “I understand that you may feel frustrated or unheard.”

Truth:

  1. “Can you please elaborate on what you’re feeling or what you need me to understand better? I want to make sure we’re communicating effectively and finding common ground.”
  2. “I’m committed to understanding your point of view and finding common ground.”
  3. “Let’s work together to clarify any misunderstandings and find a resolution that works for both of us.”
  4. “I want to ensure that we’re both heard and understood so we can move forward positively.”
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

You don’t clean

A
  1. Stop and listen: When your wife expresses her frustration, listen to her without interruption. Let her share her feelings and concerns.
  2. Empathize: Acknowledge her feelings by saying something like, “I understand that you’re frustrated about the cleanliness of the house. I want to address your concerns.”
  3. Think about your response: Before responding, take a moment to think about what you want to say. Consider how you can address her concerns calmly and constructively.
  4. Tell your side: Explain to her the efforts you made to keep the house clean while she was away and the reasons why you believe the house wasn’t as clean as she expected. You could say something like, “I did clean while you were gone, but I understand that it may not have met your expectations. Let’s discuss how we can avoid this miscommunication in the future.”

Or

“I cleaned the house every day while you were gone, and I’m surprised that it still doesn’t meet your expectations.”

If she says we already talked about it

“I’m sorry if I don’t remember our past conversations about this. Can we discuss what specific expectations you have so I can make sure to follow them in the future?”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly