Managing Change Flashcards
1
Q
Examples of forces driving change
A
INTERNAL:
- need for higher profits
- poor efficiency
- lack of innovation
- need to change culture, perhaps through new leadership
- change of leadership
EXTERNAL:
- customer demand
- competition
- PESTLE
2
Q
Lewin’s Force Field Model
A
force field analysis provides an overview of the balance between forces driving change in a business and the forces resisting change
3
Q
Kotter and Schlesinger
A
- Education and communication
- Participation and involvement
- Incentives and support
- Negotiation and agreement
- Manipulation and co-option
- Explicit and implicit coercion
