Methods Of Communication With Customers

Question 1

2 advantages of a branch

Answer 1

Offers full range of services
Customers can understand more about services

Question 2

2 disadvantages of a branch

Answer 2

Only available during opening hours
Travel time and costs

Question 3

2 advantages of postal banking

Answer 3

Permanent record
Don’t need internet or mobile devices

Question 4

2 disadvantages of postal banking

Answer 4

Slow
Post may get lost

Question 5

2 advantages of telephone banking

Answer 5

No need for internet access
Convenient

Question 6

2 disadvantages of telephone banking

Answer 6

Only available during opening hours
Can be queues

Question 7

2 advantages of online banking

Answer 7

Available 24/7
Can check balance, make payments and transfers

Question 8

2 disadvantages of online banking

Answer 8

Internet may be slow
Some customers may lack confidence

Question 9

2 advantages of mobile banking
eg smartphones and tablets

Answer 9

Service available 24/7
Convenient as it can be used anywhere

Question 10

1 disadvantages of mobile banking

Answer 10

Device can be lost or stolen