midterm

Question 1

-5 management styles

Answer 1

Forcing
Accommodating
Avoiding
Compromising
Collaborating

Question 2

-identify sources of conflict

Answer 2

Personal differences
Informational deficiencies
Role incompatibility
Environmental stress

Question 3

-Describe 8 sources of power

Answer 3

Personal: expertise, attraction, effort, legitimacy
Positional: centrality, flexibility, visibility, relevance

Question 4

-relationship of power and influence

Answer 4

Power: the capacity to produce effects on others, known as influence / based on personal and/or positional characteristics as sources of power

Influence: the change in attitudes, values, beliefs, or behavior as a result of power / securing the consent of others to work with you in accomplishing an objective

Question 5

-equal opportunity program

Answer 5

Instructional guidance on how to treat others fairly and says that every AF member has infinite dignity and worth

Question 6

-objective of MEO program

Answer 6

Improve mission effectiveness by providing an environment in which service members are ensured an opportunity to rise to the highest level of responsibility possible in the military profession, dependent only on merit, fitness and capability

Question 7

-five key services of AF EO

Answer 7

MEO formal/informal complaint processing
Civilian EO informal complaint processing
Out and about assignments
Human relations education
Quarterly statistical reporting

Question 8

-five rules of supervision

Answer 8

Get involved
Open channels of communication
Give your people a chance to develop
Establish standards and stick to them
Provide feedback

Question 9

-tasks that should not be delegated

Answer 9

Conceptual planning	
Morale problem
Staff problems
Reviewing performance reports
Pet projects

Question 10

-common mistakes made by supervisors from delegating

Answer 10

Unclear delegation
Supervise too closely
Rushed delegation
Improper selection of subordinates

Question 11

-four steps of delegation

Answer 11

Define a task
Assign a task
Grant authority
Follow up

Question 12

-concept of AF mentoring

Answer 12

Relationship in which a person with greater experience and wisdom guides another person to develop both personally and professionally

Question 13

-attributes of a mentor

Answer 13

A desire to help
Have positive experiences
Time and energy
Up-to-date knowledge
Learning attitude

Question 14

-attributes of a mentee

Answer 14

Commitment
Open mind
Focus on achieving goals
Accept feedback
Communication

Question 15

-types of authority

Answer 15

Legal

Moral

Question 16

-guidelines of an order to be enforceable?

Answer 16

Within realm of authority
Related to duty, morale, or discipline
Clear and unequivocal
Received and understood

Question 17

-what is corrective supervision?

Answer 17

The process a leader uses to promote individual behavior changes in a situation

Question 18

-steps of intervention model?

Answer 18

Make a decision to intervene
Use supportive and assertive interaction skills
Involve person with the problem in developing solution
Put issue into perspective

Question 19

Three steps for counseling and developing solutions to problems

Answer 19

Watching and listening
Responding
Guiding

Question 20

-traits of a good counselor?

Answer 20

Sincerity
Integrity
Good listener

Question 21

-three counselor approaches?

Answer 21

Directive
Nondirective
eclectic

Question 22

what are the three ethical duties?

Answer 22

• Set a personal example for fellow DOD employees
• Perform all official duties to facilitate Fed Government efficiency and economy
• Report suspected violations of ethics regulations

Question 23

who is the ethics counselor in the military?

Answer 23

an attorney

Question 24

what is the general rule for gifts from outside sources?

Answer 24

None from prohibited sources or given because of official position

Prohibited Source:
Does business with the DoD
Seeks to do business with the DoD

Question 25

what is the general rule for gifts between employees?

Answer 25

-No gifts to official superiors
“official superior” means someone who directs or evaluates an employee
-May not accept gift from lesser-paid employee
Unless personal relationship justifies gift and no superior subordinate relationship exists

Exceptions
“Occasional Basis” (Christmas, birthday)
Non-cash gifts of $10 or less
Food in office; hospitality at residence
“Special, Infrequent Occasion” (marriage, retirement)
$10 limit per person; $300 per organization

Question 26

what is the reg for fundraising? only allowed when…

Answer 26

• Only Combined Federal Campaign and Air Force Assistance Fund are officially sanctioned
• Purely personal, unofficial fundraising may be done subject to limitations