Module 2

Question 1

5 Team Development Stages

Answer 1

Forming, Storming, Norming, Performing, Adjourning

Question 2

Team Development Stages 1: Forming

Answer 2

Orientation-Testing phase. Characteristics: quiet, guarded, impersonal, businesslike, high morale

Question 3

Team Development Stages 2: Storming

Answer 3

Dissatisfaction-Infighting phase. Characteristics: conflict over control, confrontations, opting out, stuck with situation, morale drops to lowest point

Question 4

Team Development Stages 3: Norming

Answer 4

Resolution-Organizing phase. Characteristics: procedures established, team skills developed, issues confronted, morale rebuilt

Question 5

Team Development Stages 4: Performing

Answer 5

Production-Results phase. Characteristics: trust, flexibility, care and support, mature closeness, high morale

Question 6

Team Development Stages 5: Adjourning

Answer 6

Deforming-Completing phase. Characteristics: satisfaction over completing work, sense of loss with team ending, motivation declines

Question 7

5 Conflict Management Techniques

Answer 7

Withdrawing (avoiding), Smoothing (accommodating), Compromising, Focusing, Collaborating/Confronting/Problem Solving

Question 8

Conflict Management 1: Withdrawing (avoiding)

Answer 8

Characteristics: passive, doesn’t solve the problem, can provide a cooling off period

Question 9

Conflict Management 2: Smoothing (accommodating)

Answer 9

Characteristics: de-emphasize differences, emphasize commonalities, temporary only

Question 10

Conflict Management 3: Compromising

Answer 10

Characteristics: bargaining to an ‘acceptable’ resolution, usually satisfies no one

Question 11

Conflict Management 4: Forcing

Answer 11

Characteristics: use as a last resort, win-lose, rapid and decisve

Question 12

Conflict Management 5: Collaborating/Confronting/Problem Solving

Answer 12

Characteristics: incorporating multiple viewpoints, leads to consensus, confront the problem, collect information, optimizes a solution, WIN-WIN

Question 13

What is a Functional Manager?

Answer 13

Focused on providing management oversight for an administrative area

Question 14

What is a Operations Manager?

Answer 14

Responsible for one facet of the core business

Question 15

4 Organizational Structure Types

Answer 15

Functional, Matrix, Projectized, Composite

Question 16

Organizational Structure Type: Functional

Answer 16

• Hierarchy where each employee has one clear superior
• Staff are grouped by specialty
• Each department completes projects independently
• Project manager does not have complete authority over team
• Used in businesses that sell and produce standard projects
• Advantage: reduces duplication
• Disadvantage: Teamwork is not emphasized, lack of customer focus, stronger alliance to function than project

Question 17

Organizational Structure Type: Matrix

Answer 17

• 3 types: weak, balanced, strong
• A mix of functional and project organization structures
• Provides project and customer focus
• Individuals can be assigned to various projects
• Project Manager: between customer and company
• Functional Manager: decides how tasks will be completed
• Advantage: Allows for efficient utilization of resources, movement between projects, customer focused
• Disadvantage: Dual reporting, power challenges between managers, conflicting priorities

Question 18

Organizational Structure Type: Projectized

Answer 18

• Used in project businesses (NOT businesses that sell products)
• Multiple projects underway at the same time
• Project team is isolated
• Project manager has complete authority over the team
• Advantage: Highly responsive to customer, full control over resources
• Disadvantage: Can be cost inefficient, potential duplication, low level of knowledge transfer, people may be laid off at the end of the project