Objections Flashcards
Can I call you back? (Intro)
I can call you back but I’m not sure we can even help you. Tell me real quick, how many teeth are you missing?
Let me check my schedule and I’ll call you back
I want to make sure you can utilize your one time voucher, so lets just schedule a time now and if you end up needing to reschedule, let me know
Deposit Objection - Clarify
[Name], when we make an appointment we reserve office space and time specifically for you. So we do a scheduling deposit that is refunded back to you when you show up. Would you like to use a debit or credit card?
Deposit - Scam/Uncomfortable
Oh no worries. We have a lot of people that do the deposit through a secure link so they don’t have to give out information over the phone. I just sent that link over to your cell phone. Let me know when that comes through and I’ll show you how to do it while we’re on the phone
Deposit - Doesn’t have $89
[Name] I have seen this procedure change LIVES, so I just want to ask honestly, is it the $89 or the deposit itself
The Deposit itself
Earlier, on you explained to me that you were [Insert their why]. The consultation is the first step to solving the issues you are currently facing and I don’t want the deposit to stop from changing your life. We do take credit card as well [Name]. Would you like to use a visa or master card?
The Deposit Itself #2
The deposit is just there to make sure everyone shows up for the consultation because we are very busy. Once you come in we refund it right back to you. Would you like to use a debit card or credit card?
Does NUVIA take dental insurance?
Insurance companies view dental implants as a cosmetic procedure so they don’t cover much of anything if anything at all. (Move to next question)
How much does this cost?
The cost can vary widely depending on a number of factors including your bone structure, the surgery and materials needed. Have you had a consultation in the past?
Okay so we would need to take X-rays and evaluate your situation. We would then be able to get you a quote and go over our payment plan options with you.
ASK YOUR NEXT QUESTION
Deposit Driving Objection
Okay well like we were talking about before, we have thousands of people seeking treatment each week and we can only treat 8 of them. So I want to make sure you can utilize this voucher. I’ll wait until you find a safe spot to pull over.
That’s too much money for me (I can’t afford it script)
Implants are a big investment and they are definitely worth that investment. Your teeth affect every aspect of your life and dental implants are the best solution. We have payment plans available to make it more affordable.
When you come in for your consultation, we will go over those payment plan options and see if we can get something that would work for you.
I live too far away
We actually have many patients fly in from other states to do their procedure with us because we eliminate up to 15 appointments and give you your permanent set of teeth in 24 hours. At other implant centers you typically get a weakened denture the day of surgery which are bulky, hard to talk to with, and break up 40% of the time. It’s 100% worth the trip. For the patients that live too far to travel for their consultation, we set up a virtual consultation
We have some openings Friday or Monday, which would you prefer?
NUVIA Difference
OK [Name] do you know what separates NUVIA from other dental implant centers?
Okay this is very important to understand. We have over 10 years and millions of dollars in research that have gone into the development of our process. It allows us to do what can take other providers up to 10 months or more, in just 24 hours.
So we can get you your permanent teeth in 24 hours where it takes other providers up to 10 months.
ASK YOUR NEXT QUESTION
Option Statement
[Name] I have seen this procedure change lives and so I just want to ask honestly, aside from the [Objection], what else is holding you back?
Circle Back To Why
Earlier on you explained to me that you were [Insert their why]. The consultation is the first step to solving the issues you are currently facing, and I don’t want [Objection] to stop you from changing your life.
The deposit is just there to make sure everyone shows up for the consultation for the consultation because we are very busy. Once you come in we refund it right back to you. Would you like to use a debit card or credit card?
