OMM - 04. Organizational Change

Question 1

The adoption of a new idea or behavior by an organization.

Answer 1

Organizational Change

Question 2

_____ should be used when you perceive a gap between what’s happening and what should be happening.

Answer 2

Change Management

Question 3

Stages of Change Management

Answer 3

1. Unfreezing
2. Changing
3. Refreezing

Question 4

In this stage you:

• Develop your Change Management Plan
• Start to create a “felt need for change” in your people

Answer 4

Unfreezing Stage

Question 5

The person who manages the change.

Answer 5

Change Agent

Question 6

The individual who develops the change plan, creates the felt need for change, and determines a way to manage resistance.

Answer 6

Change Agent

Question 7

This should be as detailed as possible and include a timeline, resources needed, standards for measurement, rewards for the re-freezing change used later, who is involved, and any opposition identified.

Answer 7

Change Plan

Question 8

Create a feeling to need change by showing how the new process or norms will improve things, make things easier, or better meet the mission requirements.

Answer 8

Creating a Felt Need for Change

Question 9

You need to develop ways to overcome the barriers to your planned change.

Answer 9

Managing resistance

Question 10

Ways to Manage Resistance

Answer 10

• Education
• Communication
• Participation and Involvement
• Negotiation
• Coercion if needed

Question 11

In this stage you:

• The actual movement or change taking place
• Change agent (you) must be present
• Observing behavior

Answer 11

Change Stage

Question 12

Change Agent responsibilities during Change Stage

Answer 12

• Monitor the progress of change
• Deal with resistance
• Observe those most effected
• Make sure the change is going according to plan
• Alter the plan if unexpected events indicate a need

Question 13

If the change agent cannot be present, he/she must _____.

Answer 13

Delegate authority to someone

Question 14

In this stage you:

• Cement attitudes
• Locks in the new norms or processes

Answer 14

Refreezing Stage

Question 15

How do you cement or lock in the norms or behaviors?

Answer 15

You use rewards or reinforcements.

Question 16

When do you determine the rewards you’ll use?

Answer 16

During your planning process, as part of the of the unfreezing stage.

Question 17

When do you provide reinforcements?

Answer 17

When the change agent sees the new behavior being done.

Question 18

Questions on Pages 13-19

Answer 18

Questions on Pages 13-19

Question 19

If everyone isn’t following the new processes, the _____ Stage was not accomplished properly.

Answer 19

Change

Question 20

This stage locks in the new norms.

Answer 20

Refreezing Stage