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Business S4 > Operations > Flashcards

Operations Flashcards

1
Q

3 costs of job production

A

expensive due to highly skilled staff needing a high wage
wide variety of equipment and tools required
lead times can be lengthy

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2
Q

3 benefits of batch production

A

reduced need for costly, highly skilled staff
machinery can be relatively standardised
offerr choice for customers

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3
Q

3 costs of batch production

A

machinery/ workers may be idle
expensive machinery may be required
if batches are small, costs might still be high

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4
Q

3 benefits of flow production

A

costs are spread over a large number of goods
cost per item is reduced (economies of sales)
machinery ca work 24/7

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5
Q

what is the job method of production

A

personalised and bespoke one-off products. They are expensive due to products being individually produced. High quality requires highly skilled employees

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6
Q

what is the batch method of production

A

unique groups of identical products. Employee skill level low as most of the production is done with machinery (CAM). Machines must be stopped and cleaned between each batch

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7
Q

how does price of raw materials affect choice of supplier

A

if materials are cheaper, you can make more profits

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8
Q

how does location affect choice of supplier

A

if the company is closer, raw materials are delivered quicker, and it is more eco friendly

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9
Q

how does credit terms affect choice of supplier

A

credit terms help the cash flow of the business

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10
Q

how does lead time affect choice of supplier

A

the shorter the lead time, the quicker the raw materials are delivered

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11
Q

how does reliability affect choice of supplier

A

having a reliable supplier means the goods are better quality, less mistakes are made by the supplier and they are consistent
late delivery may stop production

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12
Q

what is lead time

A

the time it takes from ordering goods to their delivery

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13
Q

what is the highest point (a), midpoint (b), lowest point (c) and time between the midpoint and low point (d) called on an inventory control diagram

A

a- maximum inventory level- highest amount of stock
b- re-order level- point that stock is reordered
c- minimum inventory level- lowest amount of stock
d- lead time

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14
Q

what are the 6 benefits of (online) inventory management

A

automatically updates balances and reorders
links tills by EPOS (electronic point of sale)
accurate monitoring of inventory levels
decisions can be made on slow moving stock (seasonal, regional)
deterrant to theft by staff as carefully controlled
easier to retrieve data than a manual count

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15
Q

4 methids of ethical operations

A

reduce packaging
use alternative power e.g wind turbines or solar panels
reduce emissions- use electric or hybrid cars
pay supplier fairly- paid decent amount e.g fairtrade

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16
Q

what are the 3 costs of flow production

A

huge investment
no individualisation for customers
motivation low because of repetitive work

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17
Q

6 benefits of ethical operations

A

reduces waste
reduces expenses if recycled materials used
attracts ‘like minded buyers’- ethical buyers
improves company image and reputation
may lead to higher sales and profits
could allow your company to recieve grants or awards

18
Q

importance of good quality methods (6)

A

may lead to awards for goods and services
leads to positive reviews from customers
reduce wastage- good for capital and environment
gain good reputation- well known for quality brand
increases sales which leads to increased profits
able to charge a high price due to high standards

19
Q

3 quality inputs

A

highly skilled and well trained staff
good quality components, raw materials or ingredients
well maintained and up to date machinery

20
Q

how is word used in operations

A

produce documents to order raw materials

21
Q

how is ms access used in operations

A

database manage details of suppliers

22
Q

how is ms excel used in operations

A

spreadsheet manages costs of production

23
Q

how is the internet used in operations

A

search for materials and use barcodes

24
Q

how is email used in operations

A

contact suppliers or staff

25
Q

how is CAD used in operations

A

create 3D images (computer aided design)

26
Q

how is CAM used in operations

A

robotics in manufacture (computer aided manufacture)

27
Q

how is a metal detector used in operations

A

detect foreign objects in productions

28
Q

how is online ordering used in operations

A

offer 24/7 options for ordering components and raw materials

29
Q

how are bar codes and QR codes used in operations

A

monitor inventory levels

30
Q

2 costs of online inventory management

A

investment to set up electronic stock keeping equipment
training required so staff can work effectively- cost and time

31
Q

5 problems with overstocking

A

high storage costs
may have to pay extra for stock being held e.g insurance and security
products left unsold may be spoiled, stolen or go out of fashion
capital is tied up- capital could be used for something else
firms must have in place an effective stock control system

32
Q

5 problems with understocking

A

customers go elsewhere- poor reputation-loss of profits
increased admin costs as you need to order often
stafff idle- no production as no raw materials
no bulk buy discount if you buy in small quantities
the business has nothing to sell

33
Q

what is quality control

A

raw materials checked and final product checked. Any unacceptable products discarded or reworked so only high quality products sold

34
Q

advantage of quality control

A

less time consuming if not checking all the time

35
Q

disadvantage of quality control

A

leads to high wastage

36
Q

what is quality assurance

A

quality checked at various stages of production. Waste can be cut down if problems are found earlier in production

37
Q

advantage of quality assurance

A

less wastage and easier to correct/ amend aat earlier stages

38
Q

disadvantage of quality assurance

A

time consuming as checks as carried out during production

39
Q

what is flow production

A

a continous production of the same identical product made almost completely by machinery. The quality is consistant throughout every products

40
Q

3 benefitd of job production

A

charge a higher price
specifications can change (alterations)
workers motivated- variety of work

Business S4 (5 decks)

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